Lekan Yekinni

At Okestra Care, I handle 80 to 100 daily patient calls and messages across hospital and clinic service lines, supporting scheduling, insurance verification, billing inquiries, medical record requests, and patient portal navigation.

I research accounts and coordinate with registration, billing, clinical, and revenue cycle teams to resolve complex concerns. My work has contributed to a 20% reduction in repeat customer contacts while maintaining patient satisfaction above 95%.

Previously at OffMyYard, I supported buyers and sellers through vehicle purchasing, financing, verification, transportation, and account setup. I maintained a 94% first-contact resolution rate and helped reduce support turnaround time by 15% through recurring-issue improvements.

I bring more than six years of high-volume customer service experience, with a focus on clear communication, accurate documentation, HIPAA compliance, and empathetic support.