Open to opportunities

Olamide Samuel Ogunyanwo

@olamidesamuelogunyan

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Customer service specialist delivering empathetic resolutions and CRM-driven retention.

Nigeria

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What I'm looking for

I’m looking for a role in customer service and support operations where I can manage client-facing requests, resolve issues with empathy, maintain clean CRM records, and grow my impact on retention and customer satisfaction.

I’m a results-driven customer service professional with 4+ years of experience across banking, administrative support, and project/customer service coordination. I handle high-volume inquiries across phone, email, and chat, resolving banking service queries with professionalism, empathy, and fast de-escalation.

I maintain accurate service records using internal CRM tools and support tracking and reporting, with experience resolving complaints through Salesforce.com. I also cross-sell to improve engagement, strengthen client relationships through research and tailored solutions, and escalate priority issues to supervisors to protect customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Ecobank Nigeria

Jan 2025 - Dec 2025 (11 months)

Handled high-volume customer inquiries across phone and digital channels, resolving banking service queries and complaints with empathy. Maintained accurate CRM service records, escalated priority issues to supervisors, and cross-sold products to improve engagement and retention.

Customer Service Banking Support Complaint Resolution CRM Administration SAP Escalation Management Cross Selling

Assistant Project Manager

Fortune Heights Farms

Jan 2024 - Oct 2024 (9 months)

Engaged clients through calls and virtual meetings, strengthening customer relationships through research and tailored solutions. Improved conversion rates by addressing customer concerns and providing timely follow-ups.

Project Coordination Client Relationship Management Customer Research Sales Support Conversion Optimization

Human Resource Manager

La Tasty

Jan 2022 - Oct 2023 (1 year 9 months)

Managed internal and external customer support by resolving complaints and providing service assistance. Improved employee and client satisfaction through effective communication and de-escalation.

Human Resources Management Customer Support Complaint Resolution Communication De escalation Stakeholder Management Case Documentation Service Assistance Customer Satisfaction

Administrative Support Officer

Somag Enterprise

Oct 2019 - Jul 2022 (2 years 9 months)

Responded to inquiries via phone and email while managing service documentation. Tracked customer satisfaction metrics and escalated unresolved complaints to support timely resolution.

Administrative Support Customer Service Phone Support Documentation Customer Satisfaction Reporting Data Tracking CRM Administration

Account Assistant

Joyful Feeds

Jul 2018 - Jan 2019 (6 months)

Provided back-office support and engaged clients on payment-related queries. Improved customer response times by sending effective reminders and maintaining documentation.

Back Office Support Payment Query Handling Documentation Management Providing Reminders Customer Service Email Support