Olamide Samuel Ogunyanwo
@olamidesamuelogunyan
Customer service specialist delivering empathetic resolutions and CRM-driven retention.
What I'm looking for
I’m a results-driven customer service professional with 4+ years of experience across banking, administrative support, and project/customer service coordination. I handle high-volume inquiries across phone, email, and chat, resolving banking service queries with professionalism, empathy, and fast de-escalation.
I maintain accurate service records using internal CRM tools and support tracking and reporting, with experience resolving complaints through Salesforce.com. I also cross-sell to improve engagement, strengthen client relationships through research and tailored solutions, and escalate priority issues to supervisors to protect customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ecobank Nigeria
Jan 2025 - Dec 2025 (11 months)
Handled high-volume customer inquiries across phone and digital channels, resolving banking service queries and complaints with empathy. Maintained accurate CRM service records, escalated priority issues to supervisors, and cross-sold products to improve engagement and retention.
Assistant Project Manager
Fortune Heights Farms
Jan 2024 - Oct 2024 (9 months)
Engaged clients through calls and virtual meetings, strengthening customer relationships through research and tailored solutions. Improved conversion rates by addressing customer concerns and providing timely follow-ups.
Human Resource Manager
La Tasty
Jan 2022 - Oct 2023 (1 year 9 months)
Managed internal and external customer support by resolving complaints and providing service assistance. Improved employee and client satisfaction through effective communication and de-escalation.
Administrative Support Officer
Somag Enterprise
Oct 2019 - Jul 2022 (2 years 9 months)
Responded to inquiries via phone and email while managing service documentation. Tracked customer satisfaction metrics and escalated unresolved complaints to support timely resolution.
Account Assistant
Joyful Feeds
Jul 2018 - Jan 2019 (6 months)
Provided back-office support and engaged clients on payment-related queries. Improved customer response times by sending effective reminders and maintaining documentation.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Business Administration (BBA), Business Administration and Management
2021 - 2024
Earned a BBA in Business Administration and Management from Olabisi Onabanjo University from 2021 to 2024.
Gateway Polytechnic, Saapade
Ordinary National Diploma (OND), Business Administration and Management
2017 - 2019
Completed an Ordinary National Diploma in Business Administration and Management at Gateway Polytechnic, Saapade from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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