Peace Chukwuka
@peacechukwuka
Customer Support Specialist improving B2B/B2C experiences through CRM-driven problem solving and retention.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist with over five years of experience supporting B2B and B2C customers across banking, FMCG, and consumer goods. I focus on managing customer inquiries, processing orders, and resolving delivery and account-related issues with consistent, professional communication.
I’m skilled in providing professional email, phone, and in-person support while building long-term customer relationships. I manage accurate customer records using CRM systems and make sure customers understand digital banking and self-service options so they can solve issues faster.
In my roles, I’ve coordinated with operations, logistics, and sales teams to deliver outstanding customer experiences—processing orders, tracking order status, and handling complaint resolution from first response to escalation follow-up. I bring strong active listening, empathy, and attention to detail to every interaction.
I use HubSpot, Zendesk, and Freshdesk alongside Microsoft Office to track, document, and manage support workflows effectively. I thrive in remote, fast-paced environments and bring excellent problem-solving, time management, and cross-functional collaboration to improve customer satisfaction and retention.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
FirstBank of Nigeria
Jan 2026 - Present (6 months)
Support prospective and existing customers with account opening, onboarding, and banking inquiries. Resolve customer concerns, maintain customer records using CRM systems, educate customers on digital banking, and ensure KYC/regulatory compliance.
Customer Sales Representative
Nigeria Bottling Company
Jun 2023 - Dec 2025 (2 years 6 months)
Managed B2B customer accounts by handling inquiries on product availability, pricing, deliveries, and order status. Processed customer orders, coordinated with logistics for timely delivery, and resolved complaints related to orders and products.
Customer Support Representative
Nigerian Breweries Plc
Jun 2021 - May 2022 (11 months)
Served as the first point of contact for distributors and retail customers. Helped with order placement and confirmations, handled delivery inquiries, escalated complex concerns, and maintained detailed customer records and documentation.
Customer Service Representative
Microfinance Bank
Jun 2019 - Apr 2021 (1 year 10 months)
Assisted customers with banking services, account inquiries, and financial product requests. Resolved complaints in line with company policies and regulatory standards, processed requests accurately while maintaining confidential records, and provided education on banking products and digital banking solutions.
Customer Service Intern
Unilever Nigeria Plc
Jan 2019 - May 2019 (4 months)
Assisted customers and distributors with product and order-related inquiries. Supported customer order processing and documentation, worked with sales and logistics to resolve issues, and maintained customer records and reports using Microsoft Office.
Education
Degrees, certifications, and relevant coursework
Cross River University of Technology (CRUTECH)
Bachelor of Education (B.Ed.), Administration and Planning
Grade: Second Class Upper Division
Earned a Bachelor of Education (B.Ed.) in Administration and Planning from Cross River University of Technology (CRUTECH), graduating in 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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