Olamide Samuel Ogunyanwo
@olamidesamuelogunyan1
I resolve customer issues across phone, email, and digital support channels.
NigeriaWhat I'm looking for
I've supported customers at Ecobank Nigeria, Fortune Heights Farms, La Tasty, Somag Enterprise, and Joyful Feeds, resolving inquiries across phone, email, virtual meetings, and digital platforms. At Ecobank, I resolved 80% of customer inquiries on first contact while logging interactions in CRM systems and following SLA escalation guidelines.
I bring over four years of customer support experience across banking, retail, and service industries. I focus on clear communication, empathy, complaint resolution, accurate documentation, and building customer loyalty in remote, fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ecobank Nigeria
Feb 2025 - Dec 2025 (10 months)
Handled high volume of inbound customer inquiries via phone and digital platforms, resolving 80% on first contact. Resolved complaints professionally, logged interactions in CRM, and escalated priority issues per SLA guidelines.
Assistant Project Manager
Fortune Heights Farms
Jan 2024 - Oct 2024 (9 months)
Served as primary point of contact for client communications via calls and virtual meetings, strengthening customer relationships. Identified customer needs and delivered tailored solutions, improving engagement and loyalty.
Human Resource Manager
La Tasty
Sep 2022 - Oct 2023 (1 year 1 month)
Provided front-line customer support, resolving service-related issues efficiently for internal and external stakeholders. Acted as key point of contact for inquiries, ensuring clear communication and timely resolution.
Customer Support Officer
Somag Enterprise
Oct 2019 - Jul 2022 (2 years 9 months)
Responded to customer inquiries via phone and email, maintaining accurate service documentation. Tracked customer feedback and escalated unresolved issues to ensure timely resolution.
Customer Account Assistant
Joyful Feeds
Jul 2018 - Jan 2019 (6 months)
Supported customer accounts and resolved payment-related inquiries. Improved response times through accurate documentation and consistent follow-up.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration from Olabisi Onabanjo University, Ogun State, completed in 2023.
Gateway Polytechnic Saapade
Ordinary National Diploma, Business Administration
Ordinary National Diploma in Business Administration from Gateway Polytechnic Saapade, Ogun State, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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