Open to opportunities

Doris Richard

@dorisrichard

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Customer support professional delivering responsive service, conflict resolution, and accurate records.

Nigeria

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What I'm looking for

I’m looking for a remote customer support role where I can deliver excellent service—responding fast, resolving complaints professionally, and keeping accurate records—while contributing to team success and learning support tools like Zendesk or Freshdesk.

I’m a customer-focused professional with strong experience in customer service, administrative support, and client relationship management. I handle customer inquiries via email and in-person interactions, resolve complaints efficiently, and maintain high satisfaction levels through clear communication and careful follow-through.

In my roles, I’ve maintained accurate records of customer interactions and transactions, collaborated with teams to keep service operations running smoothly, and supported billing, invoicing, data entry, filing, and document management. I’m also eager to work remotely and independently, and I’m willing to learn tools like Zendesk and Freshdesk to deliver even better support.

Experience

Work history, roles, and key accomplishments

Customer Service Personnel

MCK Cat Nigeria Limited

Jan 2024 - Feb 2026 (2 years 1 month)

Attended to customers via email and in-person interactions, providing prompt and professional responses. Resolved complaints and maintained accurate records of customer interactions and transactions to support smooth service operations.

Customer Support Email Support Complaint Resolution Customer Relationship Management Record keeping Communication Problem Solving Microsoft Office

Administrative Assistant

Sambic Transaction Limited

Jan 2022 - Jan 2023 (1 year)

Performed administrative duties including data entry, filing, and document management while supporting billing and invoicing processes. Responded to customer inquiries, resolved issues, and maintained customer records to support inventory management.

Administrative Support Data Entry Filing Document Management Billing & Invoicing Customer Service Microsoft Office

Financial Advisor

Axa Mansard Insurance Limited

Jan 2018 - Jan 2020 (2 years)

Provided financial guidance and support to clients while building strong customer relationships to ensure satisfaction. Helped clients make informed financial decisions through clear advisory communication.

Client Advisory Client Relationship Management Customer Support Communication Problem Solving Conflict Resolution Attention To Detail

Customer Care Representative

Egoras Technologies Limited

Responded to customer inquiries promptly through multiple channels with professional and empathetic communication. Documented customer interactions and feedback accurately, resolving complaints to improve customer satisfaction.

Customer Support Customer Relationship Management Empathetic Complaint Handling Attention To Detail