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Roqeebat Amosun

@roqeebatamosun

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Customer support specialist driving satisfaction and operational efficiency.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve retention and processes, work with CRM tools, and grow into leadership while delivering measurable service outcomes.

I am a high-performing Customer Service & Support Specialist with over three years' experience delivering world-class customer experiences across banking, BPO, and global service environments. I consistently resolve complex issues, manage high-volume inquiries, and exceed performance KPIs.

I have managed large customer portfolios, improved customer satisfaction by 30%, and achieved 90%+ monthly performance KPIs while serving in hybrid and remote roles. I’m experienced with Zendesk and Salesforce, Google Workspace, Trello, and CRM-driven workflows.

I bring strong communication, conflict-resolution, and process-improvement skills, and I’m recognized for driving retention, operational efficiency, and consistent first-contact resolution in fast-paced international support settings.

Experience

Work history, roles, and key accomplishments

Customer Support & Administrative Assistant

ProJob Hunter

Jun 2025 - Aug 2025 (2 months)

Delivered timely customer support via email and CRM, improving client satisfaction and response efficiency while managing 50+ job application workflows weekly per client and maintaining organized client records.

Customer Support CRM Email Support Google Workspace Trello Workflow Management Documentation Client Communication

Customer Relationship Officer

Advans La Fayette Microfinance Bank

Jan 2023 - Jun 2025 (2 years 5 months)

Provided end-to-end support to 200+ clients, managed ₦200M+ portfolios, improved customer satisfaction by 30% through fast issue resolution and maintained 90%+ monthly KPI attainment while serving as Acting Assistant Branch Manager.

Customer Relationship Management Portfolio Management Customer Retention Documentation Performance Metrics Team Leadership

Customer Experience & Support Analyst

iSON BPO

Feb 2022 - Aug 2023 (1 year 6 months)

Handled high-volume inbound/outbound calls and resolved customer issues using CRM tools, achieving strong quality assurance scores and consistent first-contact resolution rates.

CRM Quality Assurance First Contact Resolutions Issue Tracking Communication Empathy