CPCHIKA PRECIOUS
@chikaprecious
Customer support specialist driving retention, satisfaction, and process improvements.
NigeriaWhat I'm looking for
I am a strategic, results-driven customer support and success professional with eight years of experience in Nigeria’s banking and client service sectors. I specialize in proactive engagement, empathetic support, CRM-driven workflows, and cross-functional collaboration to sustain customer satisfaction and reduce escalations.
Throughout my career I have maintained CSAT ratings above 90%, cut average resolution times by 25%, and reduced escalated cases by 30% by streamlining processes and aligning support with product and sales teams. I bring strong technical proficiency with CRM platforms, excellent communication skills, and a customer-first mindset focused on long-term retention and business outcomes.
Experience
Work history, roles, and key accomplishments
Customer Success Associate
Teslim Trade Ltd
May 2022 - Present (3 years 9 months)
Deliver personalised onboarding and ongoing support, maintaining CSAT ≥90% while streamlining workflows to reduce response time by 25% and improving retention through upsell coordination.
APCustomer Service Executive
Access Bank Plc
Apr 2020 - Mar 2022 (1 year 11 months)
Provided front-line multi-channel banking support during post-merger operations, managed inquiries and complaints, ensured KYC/AML compliance, and supported digital banking services.
Customer Service Executive
Diamond Bank Plc
Mar 2016 - Mar 2020 (4 years)
Handled account opening, maintenance and digital onboarding, resolved customer complaints efficiently, supported cross-selling initiatives and ensured regulatory compliance.
Receptionist
Okneck Travels and Tours
Sep 2015 - Apr 2016 (7 months)
Served as first point of contact, managed calls and front-desk inquiries, handled appointment scheduling and travel bookings, and supported administrative record management.
Secretary (Industrial Training)
Vima Integrated Concept
Sep 2012 - Oct 2013 (1 year 1 month)
Assisted the Managing Director with administrative tasks, prepared documents, maintained records, scheduled meetings and supported client interactions for project documentation.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Cooperative Economics and Management
Completed a Higher National Diploma in Cooperative Economics and Management, focusing on cooperative systems and managerial practices.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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