Open to opportunities

Ifeomachukwu Obiogbolu

@ifeomachukwuobiogbol

Message

Customer support leader driving retention, efficiency, and data-driven solutions.

Nigeria

Message

What I'm looking for

I seek a role where I can improve customer experience and retention, lead process improvements, use CRM/data to drive decisions, and collaborate cross-functionally in an agile, impact-focused team.

I am a resourceful customer support professional with a track record of improving first-contact resolution, streamlining workflows, and increasing client retention through data-driven CRM strategies and effective cross-functional collaboration. I have led high-value projects using agile methodologies, implemented automated document and reporting systems, and resolved complex technical issues to minimize downtime.

My strengths include conflict resolution, stakeholder communication, and performance reporting; I consistently exceed targets by optimizing processes, prioritizing client outcomes, and fostering long-term relationships. I hold a BSc from UNN and a Certified Virtual Assistant credential, and I bring hands-on experience with Salesforce, Asana, and other CRM and collaboration tools.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

NISL

Jan 2023 - Present (3 years 1 month)

Delivered end-to-end client support and designed a standardized response framework that increased first-contact resolution and customer satisfaction; streamlined document management and automated filing to reduce retrieval times and accelerate responses.

Customer Support CRM Workflow Optimization Project Management Agile Methodologies Data Analysis Stakeholder Management

Customer Service Support

OrientEnergy Magazines

Jan 2022 - Dec 2023 (1 year 11 months)

Diagnosed and resolved on-site and remote technical issues using root cause analysis to reduce resolution times; prepared service performance reports and collaborated with cross-functional teams to improve system uptime and client trust.

Technical Troubleshooting Root Cause Analysis CRM Reporting Vendor Management Cross Functional Collaboration Service Performance

Social Media Manager

Orient-daily Newspapers

Jan 2020 - Jan 2022 (2 years)

Managed customer inquiries across channels and used CRM to achieve high first-contact resolution; implemented a secure digitized filing system and managed projects in Asana to improve response times and on-schedule delivery.