Ola Abijo

Led cross-functional teams to streamline IT processes, enhancing system uptime and boosting user productivity. Implemented cutting-edge IT strategies, driving a major increase in project delivery speed and ensuring seamless software integration.

Managed project to improve processing efficiency and reduce workload by implementing automated process steps and conducting capability assessments.

Developed and configured policy administration systems for multiple insurance companies, implementing consumer duty regulations and ensuring compliance with industry standards.

Managed projects from conception to completion, ensuring seamless transition to Windows 11 and improving operational efficiency.

Managed the end-to-end networking architecture and mapping of all the systems connecting to the UI database according to management’s demands using APIs. Streamlined project workflows, increasing team productivity and reducing delivery times.

Integrated multiple billing systems to a new platform, revamped full CRM (Salesforce) system, and integrated with ServiceNow.

Worked on premium scoring project and integration of underwriting application to DVLA as a Business Analyst.

Worked on the creation of a customer portal and improvement of a contact centre legacy system, utilizing agile methodologies and conducting comprehensive GAP analysis to improve customer experience.