Kayleigh Wilkinson

Scoped significant improvements in productivity and customer value through enhancements in technology, processes, and team capabilities. Delivered high-impact transformative changes to improve operational efficiency, optimise resource allocation, and enhance client satisfaction.

Led multiple high-impact projects, driving process improvements to enhanced compliance, efficiency, and asset management. Developed and implemented a Joiners-Movers-Leavers (JML) process, synchronising systems and ensuring seamless user transitions.

Drove operational efficiencies, revenue growth and technological advancements while concurrently enhancing customer satisfaction by scoping and leading initiatives for application upgrades, process optimisations and the implementation of new methodologies. Elicited and documented requirements, produced detailed testing approach and test plans for all test phases while conducting cost/benefit, busi

Scoped and led significant projects to enhance operational efficiencies and technological infrastructures within this structural hollow section specialists. Planned and implemented high-profile ERP system implementations and process optimisations, culminating in cost savings, increased efficiency, and improved data accuracy.

Instrumental in driving cost savings, enhancing data accuracy, and improving project delivery through strategic IT initiatives and process improvements. Managed product backlog; captured user stories and acceptance criteria while ensuring timely and quality deliverables for JLA's development team.

Enjoyed seven years' progression within this leading global supplier of technology systems and software for the insurance industry; from Partner Services Consultant to Senior Business Analyst. Played key role facilitating continued business development by enhancing product offerings, implementing innovative solutions, and leading teams of up to 11 staff.

Studied Computing and IT with a focus on Communications and Software. Gained comprehensive knowledge in various aspects of information technology.

Achieved PRINCE2 Practitioner certification, demonstrating proficiency in project management methodologies. Gained skills in managing projects effectively from initiation to closure.