Nancy User

Served as Product Owner for two development teams, driving product delivery and execution for a new monitoring SaaS platform. Introduced and implemented new processes for managing Epics and Features, enhancing visibility, analysis, prioritisation, and sign-off.

Facilitated enhanced collaboration at the Epic level, driving a more business-centric approach in product development. Spearheaded the transition from waterfall-like processes to Agile methodologies, enhancing team autonomy and adaptability.

Focused on enhancing efficiency and visibility within key operational areas, driving measurable improvements in performance. Served as Project Manager for three critical projects, demonstrating strong leadership and successful delivery capabilities.

Led Product Owner for the Electronic Data Capture (EDC) solution, defining and communicating the product vision and roadmap to stakeholders. Mentored and coached team members on SAFe 5 and Agile principles, fostering a more efficient and collaborative work environment.

Directed and managed large teams of Business Analysts, providing both hierarchical and functional leadership to ensure consistent quality and delivery. Held ownership as the Platform Solution Owner for Mobile Apps, Identity and Access Management (IDAM), and Integration (iPaaS, API) Agile Release Train (ART).

Held ownership as the Functional Lead and Product Owner for the Microsoft Azure Cloud platform SaaS offering, driving its development and significantly contributing to its adoption. Orchestrated and coordinated the program-level analysis process within the Scaled Agile Framework (SAFe).

Led business analysis efforts for critical data quality initiatives, improving the accuracy and reliability of clinical trial data. Played a key role in the implementation of single sign-on (SSO) projects, enhancing user experience and security across eClinical applications.

Defined business, functional, and non-functional requirements and specifications; developed and delivered system/report training. Created and maintained financial analysis reports and data transformations.

Conducted consultancy for a business process re-engineering project. This involved analysing existing processes and recommending improvements.

Created and maintained financial analysis reports and data transformations. Provided report writing and technical support for the CRM system.

Provided report writing and technical support for the CRM system. Delivered 1st and 2nd line user support.

Grade: 1:1

Achieved a First-Class Honours degree in Applied Computing. Awarded the Microsoft Prize for highest overall achievement at BSc degree in computing.