Diana Ugorji

Defined project scope, objectives, and deliverables aligned with business requirements. Developed and monitored project plans, timelines, and budgets to ensure timely delivery. Managed risks and issues, devising contingency plans as needed.

Optimized transport routes, reducing costs and improving delivery performance. Designed and deployed a Warehouse Management System, enhancing order fulfillment efficiency. Developed KPI dashboards for real-time supply chain performance monitoring.

Led the migration to Salesforce CRM, streamlining processes and enhancing efficiency. Customized Salesforce features to align with business needs, resulting in a 50% reduction in manual tasks. Conducted gap analyses and created process flow diagrams using VISIO.

Managed the integration of Salesforce CRM, enabling better data management and enhanced reporting capabilities. Automated sales processes within Salesforce, leading to a 30% increase in team efficiency. Boosted online sales by 35% through strategic platform improvements.

Streamlined patient care workflows, reducing wait times and improving satisfaction scores. Integrated a new EHR system, enhancing clinical decision-making and data accuracy. Developed cost-saving measures, reducing operational expenses significantly.

Trained staff on CRM systems and product recall software. Managed change requests and contributed to UAT processes. Conducted workshops to identify business requirements and optimize solutions.

Grade: Honors

Studied core principles of accounting, financial management, and business operations. Gained a comprehensive understanding of financial reporting and analysis.