Adilola Lawal

Led the end-to-end migration of NEC Housing Management System and spearheaded the implementation of a custom Salesforce CRM portal. Centralized fragmented customer data, enabling real-time analytics and data-driven decision-making. Streamlined operations and increased user adoption through targeted, user-centric training.

Guided end-to-end software delivery for cabin crew applications, starting with discovery and roadmapping. Conducted user research across target personas to gather requirements and insights, synthesizing findings into defined user journeys. Translated ideas into structured epics and user stories, balancing business goals with technical feasibility, and managed agile delivery by prioritizing the pro

Guided mobile app upgrades based on user feedback and drove cross-functional coordination required for improvements. Created project plans, conducted user research, and analyzed existing processes through AS-IS and TO-BE process mapping. Designed mobile-first customer journeys and intuitive interfaces, which increased app ratings by 0.5 and engagement rates by over 20%.

Collaborated with Sales and Payments Engineering teams to identify and analyze business needs related to digital payment solutions. Translated complex business requirements into clear, actionable user stories and acceptance criteria for development teams. Played a key role in the implementation and enhancement of payment platforms, including Apple Pay and PayPal, and facilitated stakeholder worksh

Uplifted existing website experience through revamps and automation enhancements, working closely with the Product Owner on requirement gathering to implementation. Conducted user research and workshops to capture needs, creating detailed requirements documents, user personas, and journey maps. Developed wireframes and UI specifications for critical web pages to demonstrate proposed changes.

Upgraded outdated Learning Management Systems (LMS) to a modern cloud-based platform suitable for enhanced online course delivery. Conducted user research and workflow analysis to capture needs, translating findings into user stories with acceptance criteria. Evaluated multiple LMS options, taking into account costs, capabilities, and constraints.

Captured and analyzed business and user requirements to identify process improvements. Assisted with specifications and UI design for an enterprise workflow management system. Conducted stakeholder interviews to gather functional and technical specifications, and created use cases, flow diagrams, and data models using Visio.

Supported delivery across client website build projects within the web development team, helping consult brands on solutions to drive growth. Orchestrated three client website projects under tight deadlines to boost their online presence and conversions. Identified issues through brainstorming meetings and provided constructive inputs on approaches to meet brand objectives.

Studied Economics and Business, gaining a comprehensive understanding of economic principles and business operations. Developed analytical and problem-solving skills applicable to various business contexts.

Completed the BCS Business Analysis Foundation certification, establishing a strong foundation in business analysis principles and practices. Gained proficiency in requirements elicitation, analysis, and management.

Achieved the Dynamics 365 Business Central Functional Consultant certification from Microsoft. Developed expertise in configuring and implementing Microsoft Dynamics 365 Business Central solutions.

Obtained the Salesforce Administrator (ADM 201) certification, demonstrating proficiency in managing and configuring Salesforce environments. Gained skills in user management, data management, and security.

Completed the TOGAF 9 Foundation certification, gaining a foundational understanding of enterprise architecture principles and practices. Learned to apply the TOGAF framework for developing and managing enterprise architectures.

Achieved the Professional Scrum Master (PSM I) certification, demonstrating expertise in Scrum framework and agile methodologies. Gained skills in facilitating Scrum events and coaching development teams.

Obtained the Agile Scrum Expert certification from EXIN, validating advanced knowledge and practical application of Agile and Scrum principles. Enhanced skills in leading and implementing agile projects.

Completed both PRINCE2 Foundation and Practitioner certifications, gaining a comprehensive understanding of project management methodologies. Developed skills in managing projects through their entire lifecycle.