Okorie Chineye
@okoriechineye
Detail-oriented customer support professional with fintech and remote operations experience.
NigeriaWhat I'm looking for
I’m a resourceful, highly detail-oriented professional with a strong background in administrative support, customer engagement, digital transaction management, and remote office operations. With over 3 years of multi-sector experience across fintech, customer service, and public administration, I coordinate cross-functional work, support HR and finance operations, and manage digital transactions and customer communications across multiple channels.
In my recent role as a Data Entry & Customer Support Officer at PRESTDESK TECHNOLOGIES LTD, I managed client transactions in cryptocurrencies and digital assets with 100% accuracy, verified customer data, updated records, and provided real-time virtual assistance via chat and email. I also resolve inquiries and escalations efficiently to support retention and satisfaction, while handling backend administrative processes like transaction logging and allocation confirmation.
Experience
Work history, roles, and key accomplishments
Data Entry & Support Officer
PrestDesk Technologies Ltd
Jun 2024 - Nov 2025 (1 year 5 months)
Managed client cryptocurrency and digital-asset transactions with 100% accuracy, verifying customer data and updating records. Provided real-time chat/email assistance, resolved escalations, and logged high-volume trades with compliance to internal protocols.
Customer Service Representative
SoftHills Limited
Aug 2023 - Jun 2024 (10 months)
Delivered multi-channel customer support via email, live chat, and phone, guiding users through order placement, tracking, and product information. Logged interactions in CRM, resolved escalated issues, and analyzed customer feedback to improve service and content.
HR Administrative Assistant
Nigerian Content Development & Monitoring Board
Mar 2022 - Mar 2023 (1 year)
Supported HR and finance teams with administrative duties including scheduling meetings, preparing documentation, and facilitating office workflow. Processed staff invoices, managed filing systems, and assisted recruitment, onboarding, and employee recordkeeping.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic
Higher National Diploma (HND), Business Administration and Management
Earned a Higher National Diploma in Business Administration and Management from Auchi Polytechnic (Edo State) in 2021.
Auchi Polytechnic
Ordinary National Diploma (OND), Business Administration and Management
Completed an Ordinary National Diploma in Business Administration and Management at Auchi Polytechnic (Edo State) in 2018.
Boardway Secondary School
Senior Secondary Certificate Examination (SSCE)
Completed the Senior Secondary Certificate Examination (SSCE) at Boardway Secondary School in 2013.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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