Open to opportunities

Funmilayo Ogunbiyi

@funmilayoogunbiyi

Message

Detail-oriented administrative professional specializing in customer support and office operations.

Nigeria

Message

What I'm looking for

I seek a role providing administrative and customer-support responsibilities in a collaborative, compliant organization where I can use my organizational skills and grow into broader operations or service leadership.

I am a detail-oriented administrative professional with strong communication, organization, and remote customer support skills, experienced in email management, CRM tools, and Google Workspace.

My background includes roles across banking and virtual assistance where I managed client communications, performed accurate data entry, supervised cash operations, and led customer service teams to improve service delivery and compliance.

I hold accounting diplomas, relevant project and facility management certifications, and am pursuing ICAAN Associate Chartered Accountant status; I deliver dependable administrative support and drive process accuracy.

Experience

Work history, roles, and key accomplishments

Executive Virtual Assistant

Golden Touch Company

Jan 2023 - Jan 2024 (1 year)

Managed client communications, scheduling, document preparation and data entry for remote teams, improving response timeliness and accuracy across client records.

Remote Administration Google Workspace Microsoft Office Data Entry Scheduling Customer Service Research

Head of Customer Service

United Bank for Africa

Apr 2019 - Mar 2023 (3 years 11 months)

Directed the Customer Service Unit, coached staff, managed KYC and onboarding processes, and resolved escalated customer issues to improve service standards and compliance.

Customer service management Team Leadership KYC & Compliance Escalations Process Improvement Coaching Banking Operations

Cash Officer & ATM Custodian

United Bank for Africa

Apr 2019 - Mar 2023 (3 years 11 months)

Managed daily cash operations, vault reconciliation and ATM replenishment while enforcing cash-handling controls to reduce discrepancies and audit exceptions.

Cash Management Reconciliations ATMS Internal Controls Cash Security Banking Compliance

Economics & Business Teacher

Legend Group of Schools

Jul 2017 - Apr 2018 (9 months)

Taught Economics, Marketing and Business Studies, developed lesson plans and exam preparation materials, and guided students through WAEC/NECO readiness during NYSC service year.

Lesson planning Exam Preparation Classroom Management Mentorship Instructional Design

Financial Accounts Intern

Nigerian National Petroleum Corporation

Nov 2014 - Jun 2015 (7 months)

Supported finance team with invoice processing, reconciliations and documentation, contributing to accurate financial records and audit readiness.

Accounts Payable Reconciliations Invoice Processing Accounting

Bank Teller

United Bank for Africa

Processed high-volume customer transactions accurately, maintained teller drawer balances and delivered frontline customer service to enhance client trust.

Cash Handling Customer Service Transaction Processing Accuracy