Benjamin Agbetuyi

Provided support via phone and email to resolve a wide range of customer inquiries. Delivered tailored solutions to fit individual customer needs and concerns. Maintained accurate records of customer interactions using CRM tools and supported US-based customers across EST and CST time zones.

Delivered multi-channel support (email, chat, Telegram) for crypto exchange users. Guided users through KYC/AML processes ensuring regulatory compliance. Assisted with wallet access, transaction troubleshooting, and exchange navigation.

Managed up to 100 daily customer interactions, consistently achieving 95% quality scores. Served as liaison with internal teams and vendors to resolve issues. Utilized CRM systems to maintain responsiveness and service quality and conducted QA checks on customer interactions ensuring compliance.

Resolved over 200 daily inquiries via phone, chat, and email, improving satisfaction through prompt issue resolution and product guidance. Mentored junior agents and led training initiatives. Analyzed Salesforce data to identify customer service trends.

Handled high-volume inbound calls from mobile users, improving satisfaction scores by managing issues and providing accurate information. Documented all interactions for quality assurance and future reference.

Studied core principles of physics and materials science. Gained knowledge in areas such as mechanics, thermodynamics, electromagnetism, and material properties.