KOKaren Okenwa
@karenokenwa
Customer-focused operations professional delivering remote support and service excellence.
NigeriaWhat I'm looking for
I am a detail-oriented customer service and operations professional with 2+ years supporting clients across telecommunications, finance, and hospitality, including remote international work.
I have hands-on experience managing high-volume customer interactions, maintaining accurate records, supporting operational processes, and using CRM and remote communication platforms to ensure timely resolution and strong service delivery.
I seek to contribute to a remote or international team where I can apply my administrative, operational, and client-relations strengths to improve processes and deliver measurable results.
Experience
Work history, roles, and key accomplishments
Accounting Intern
Transcorp Hilton
Jul 2024 - Jul 2025 (1 year)
Provided administrative and financial support in a fast-paced hospitality environment, preparing cash and operational reports and conducting spot checks to improve accuracy and cost control.
Relationship Specialist
Ready Capital
May 2023 - Aug 2023 (3 months)
Managed inbound/outbound calls and digital communications with international clients to verify eligibility and support documentation submission, maintaining CRM records and improving process completion rates.
Customer Care Representative
MTN Nigeria
Jan 2022 - May 2023 (1 year 4 months)
Handled high-volume customer inquiries and complaints, met service-level targets, maintained accurate account records, and supported sales and retention through product recommendations.
Education
Degrees, certifications, and relevant coursework
NNNational Open University of Nigeria
Bachelor of Accounting, Accounting
Grade: Second Class Upper
Bachelor's degree in Accounting completed with Second Class Upper, focused on accounting principles and financial record keeping.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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