Chioma Ihedioha
@chiomaihedioha
Goal-driven customer support and operations professional with banking and administrative expertise.
What I'm looking for
I am a goal-driven professional with over 3 years of experience in banking regulations, customer support, and operations management. I combine strong relationship management with data imputation and administrative proficiency to deliver reliable results.
In my banking roles I handled routine transactions, assessed customer needs, cross-sold products, resolved issues, and built customer loyalty through proactive service. I also completed teller duties and internships that strengthened my transaction processing and customer-facing skills.
I have hands-on experience managing digital workspaces and administrative systems—using tools like Notion and Trello—and performing document and database management, data entry, and reporting. I am highly organized, detail-oriented, and comfortable supporting both remote and onsite operations.
I seek to leverage my operational and virtual support skills in a growth-focused environment where I can contribute to cross-functional teams, improve processes, and continue developing technical and customer-relations capabilities.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
United Bank for Africa
Jan 2023 - Present (2 years 11 months)
Handle routine banking transactions and customer inquiries, assess needs to cross-sell products, and resolve issues to build customer loyalty and meet service targets.
Teller (Intern)
Ecobank Nigeria Limited
Jan 2017 - Dec 2017 (11 months)
Processed deposits, withdrawals and foreign currency exchanges while promoting bank products and collecting customer data during an internship role.
Computer Operator
Bill Gate Computer Training Institute
Jan 2014 - Present (11 years 11 months)
Managed daily data entry, student records and IT lab operations, handled documentation, backups, and user support to maintain training workflows.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Taxation
Completed a Higher National Diploma in Taxation, focusing on taxation principles and related fiscal regulations.
Bill Gate Computer Training Institute
Certificate, Computer Operation
2014 - 2014
Trained as a computer operator, performing system monitoring, data entry, documentation, and basic IT support tasks.
Cor Mariae Girls Comprehensive Secondary School
West African Senior School Certificate, Secondary Education
Completed secondary education and obtained WAEC certification.
Unnamed Primary School
First School Leaving Certificate, Primary Education
Obtained First School Leaving Certificate.
Availability
Location
Authorized to work in
Job categories
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