Mercy Omisanya

I’m a results-driven customer support professional focused on delivering high-quality, timely support across chat, phone, and email. I use CRM tools and customer data management practices to resolve issues accurately while keeping communication clear and trustworthy.

In my current role as a Customer Service Representative / Trading Officer (Remote), I respond to customer inquiries via live chat and guide customers through gift card and cryptocurrency transactions. I verify transaction details, provide accurate gift card rates before exchanges, resolve transaction-related complaints, and maintain precise records while supporting transaction security and compliance.

Previously at Steadfast International (Remote), I managed customer inquiries via chat and phone, followed up on leads, and converted prospects into paying customers. I also maintained accurate interaction records using spreadsheets and digital tools, while consistently meeting daily and weekly performance and response targets.

Earlier, I supported customers and operations at All In One Microfinance Institution and completed administrative and quality-control duties with the Ministry of Health, Kwara State (NYSC). I handled 40+ daily customer inquiries, scheduled appointments, prepared documentation and administrative reports, and created spreadsheets for tracking data, performance, and compliance.