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Nikolay Nikiforov

@nikolaynikiforov

Sales leader and account management professional driving renewals, upsells, and customer retention across technology and SaaS.

Bulgaria

Message

What I'm looking for

I’m looking for a technology-focused sales leadership role where I can lead teams, improve sales processes, own renewals and pipeline performance, and use CRM and Microsoft cloud knowledge to deliver strong customer retention and growth.

I’m a sales and account management professional with 9+ years of experience across technology, SaaS, telecommunications, financial services, and consultancy environments. I combine commercial judgement with technical knowledge of Microsoft cloud solutions, CRM platforms, Linux hosting environments, and digital sales funnels.

I’ve led and coached teams of up to 20 people, owning renewals alongside upselling and cross-selling while strengthening conversion, efficiency, and customer experience. I rely on sales data, CRM reporting, and funnel analysis to spot trends, performance gaps, and growth opportunities.

In recent roles, I’ve managed Bulgarian-market sales execution, implemented process improvements, and introduced new technologies and sales funnels to support market development. Previously, I managed Microsoft customer portfolios, negotiated pricing and commercial terms, and aligned solutions to customer requirements and retention objectives.

My path blends consultative sales with customer-facing technical support—handling issues end-to-end, troubleshooting Linux-based hosting environments, and resolving service and configuration problems through clear customer communication. Fluent in English and Bulgarian, I build strong partner and stakeholder relationships across the full commercial lifecycle.

Experience

Work history, roles, and key accomplishments

Team Lead Manager

Savicki

Aug 2024 - Dec 2025 (1 year 4 months)

Led sales activity for the Bulgarian market, coordinating day-to-day performance and supporting a team of up to 20 people. Implemented sales strategies and used CRM reporting and funnel analysis to identify trends and growth opportunities.

Team Management Sales Strategy CRM Reporting Sales Data Analysis Upselling Cross Selling Renewals Sales Process Improvement Customer Experience

Senior Sales Rep - Microsoft

Concentrix

Mar 2022 - Sep 2023 (1 year 6 months)

Managed a portfolio of Microsoft customers across New Commerce Experience (NCE) and SMB programmes. Owned renewals and expansion activities while arranging partner and senior stakeholder meetings to improve customer experience.

Account Management Customer Retention Renewals Upselling Cross Selling Consultative Sales Stakeholder Management Partner Coordination Pricing Negotiation

Retention / Account Manager

CMSG

Jul 2020 - Apr 2021 (9 months)

Managed and retained a portfolio of financial-market clients, maintaining regular contact and addressing account concerns. Provided market updates and educational sessions focused on technical and fundamental analysis within a regulated environment.

Account Management Stakeholder Communication Technical analysis Customer Education

Customer Care Expert

SiteGround

Mar 2019 - Jun 2020 (1 year 3 months)

Resolved technical issues related to web hosting through clear online customer communication. Diagnosed service and configuration problems and guided customers to practical solutions.

Web Hosting Support Technical Troubleshooting Customer Service

Head of Sales

SharingXchange

Aug 2018 - Mar 2019 (7 months)

Oversaw company-wide sales activity, including team management, training, and development. Identified sales-process improvement areas and evaluated new market opportunities while participating in key meetings with sales colleagues and investors/shareholders.

Sales Leadership Team Management Training and Development Sales Process Improvement Business Development Stakeholder Management

Senior Account Executive

MarketsCube

Nov 2017 - Jun 2018 (7 months)

Closed B2C and corporate sales related to FX, equities, commodities, indices, and cryptocurrencies. Advanced from PlayoffMedia into a more senior commercial role and relocated to Sofia for the opportunity.

B2C Sales Corporate Sales FX Equities Commodities Indices Cryptocurrency Sales

Sales Agent

PlayoffMedia

Jun 2017 - Nov 2017 (5 months)

Generated leads and developed warm and cold prospects through structured outbound sales activity.

Lead Generation Outbound Sales Cold Outreach Prospect Development

Junior Technical Support

TMDHosting

Aug 2016 - May 2017 (9 months)

Configured and troubleshot Linux-based and Plesk production hosting environments and scripts.

Linux Plesk Hosting Environment Configuration Troubleshooting Scripting

Technical Support - Sky UK

60K EAD

May 2015 - Aug 2016 (1 year 3 months)

Handled inbound and outbound calls for Sky UK TV, landline, and broadband customers. Troubleshot ADSL+ broadband and landline issues, arranged Openreach engineer visits for physical faults, and supported cancellations, account changes, upgrades, and product sales.

Customer Support Inbound Outbound Calls ADSL+ Broadband Troubleshooting Landlines Openreach Coordination Telecom Account Changes Cancellations Upgrades Product Sales

Education

Degrees, certifications, and relevant coursework

St Paisii Hilendarski Secondary School

Secondary Education, Information Technology

2009 - 2014

Completed secondary education at St Paisii Hilendarski Secondary School in Plovdiv from 2009 to 2014, focusing on Information Technology along with mathematics and English.