Open to opportunities

Elena Dobreva

@elenadobreva

Experienced CSM and B2B professional specializing in onboarding, retention, and scaling customer health frameworks for global SaaS teams.

Bulgaria

Message

What I'm looking for

I am seeking a remote, long-term opportunity as a Customer Success Manager, Account Manager, or CX lead. I specialize in building end-to-end onboarding, retention, and success playbooks that translate complex client needs into measurable business outcomes.

I am a highly motivated professional with over 8 years of experience across Customer Success, international B2B sales, and digital marketing. My career has been defined by a 'builder' mentality—I don't just manage accounts; I architect the processes, playbooks, and health signals that drive long-term retention and expansion.

I thrive in dynamic, remote-first environments where I can bridge the gap between client feedback and technical internal teams. My background includes managing complex international client portfolios, optimizing digital marketing campaigns to improve ROI, and driving platform adoption from the ground up.

Key highlights of my approach:

Customer-Centric Growth: I specialize in turning reactive support environments into proactive, data-driven Customer Success functions.
Analytical Rigor: I leverage data to spot churn risks, identify expansion opportunities, and build scalable frameworks for onboarding and renewals.
Global Experience: Having worked across different international markets, I am adept at managing stakeholders with diverse needs and working effectively within distributed teams.

I am currently seeking a remote role where I can combine my passion for process improvement with my commercial experience to help a SaaS company scale its customer operations.

Experience

Work history, roles, and key accomplishments

Current

Court Clerk

Current

District Court

Jan 2021 - Present (5 years 6 months)

Oversee the lifecycle of sensitive legal instruments, including warrants, summonses, and judicial records. Coordinate complex court agendas and champion process improvements to reduce procedural latency while ensuring statutory compliance and transparency.

Warrant Processing Agenda Management Stakeholder Coordination Court records management Summons handling Administrative process improvement Agenda management

Marketing Director

Yanibes Foundation

Jan 2018 - Jan 2025 (7 years)

Orchestrated stakeholder engagement for international film festivals as the primary point of contact for global partners and VIP sponsors. Drove improved retention and engagement through targeted communication campaigns and engagement-centric, data-informed audience strategy.

Cross Functional Collaboration Stakeholder Engagement Audience Acquisition VIP sponsorship liaison Multi channel campaign strategy Community retention Brand Partnerships

Customer Success Manager

Copperberg AB

Jan 2018 - Jan 2021 (3 years)

Architected end-to-end client lifecycle journeys for enterprise summits, partnering with C-level executives and global sponsors. Exceeded internal SLAs and maintained CSAT above 90% through onboarding playbooks, content delivery coordination, and proactive churn-risk mitigation using relationship health benchmarks.

Client Lifecycle Management SLA Management Enterprise Onboarding Project Compliance CSAT Tracking Stakeholder Management Content Coordination Implementation playbooks Churn risk mitigation Data driven retention Relationship health benchmarks

Partner Manager

Copperberg AB

Jan 2017 - Jan 2018 (1 year)

Managed partner accounts with customized success plans and strategic alignment to drive regional portfolio growth. Executed high-velocity onboarding and CRM lifecycle tracking for high-intent prospects, optimizing retention through CRM segmentation and renewal engagement.

Success Planning Partner Management Account Alignment Account alignment Onboarding and adoption CRM lifecycle tracking CRM segmentation Retention pipeline optimization Renewal engagement Commercial delivery Relationship health metrics

Audience Development Manager

Copperberg AB

Jan 2016 - Jan 2017 (1 year)

Led market discovery and initial outreach to drive B2B adoption while maintaining high-volume analytical touchpoints and CRM data integrity. Secured commitments from C-suite decision-makers and streamlined onsite client logistics with feedback loops integrated into long-term intelligence databases.

Outreach Strategy CRM Management Data Integrity Market discovery B2B adoption Customer data governance Pipeline visibility C suite stakeholder engagement Client logistics coordination Feedback loop creation Data integrity

Country Manager (IT Solutions)

Le Solutions

Jan 2013 - Jan 2015 (2 years)

Established and managed the Bulgarian office, overseeing administrative and specialty staff. Built new client bases with local businesses and government entities while conducting market research.

Client Development Office setup and management Market research Client development Stakeholder engagement with government entities Team Leadership

Team Leader

Acquiro 22

Worked as a Team Leader at Acquiro 22.

Administrative Accountant

NSO Nordics Solutions

Worked as an Administrative Accountant at NSO Nordics Solutions.

Transportation & Logistics Supervisor

DSV Global Transport Logistics

Worked as a Transportation & Logistics Supervisor at DSV Global Transport Logistics.

Education

Degrees, certifications, and relevant coursework

Military University "Vasil Levski"

Master of Science, Public Procurement Management

Pursuing a Master of Science in Public Procurement Management at the Military University "Vasil Levski" in Veliko Tarnovo, expected to complete in July 2026.