Peritsa Nenchevich

Managed the renewal process for existing customer accounts, ensuring timely contract renewals and minimizing churn. Acted as the main point of contact for customers, addressing concerns, negotiating terms, and upselling products. Collaborated with cross-functional teams to align on renewal strategies and track renewal metrics.

Prepared quotes, sales orders, and invoices for clients. Led negotiations for contract renewals and mentored junior team members. Analyzed renewal trends to develop strategies for increasing retention rates and optimizing the renewal process.

Managed end-to-end renewal processes for client accounts, ensuring timely contract renewals. Developed tailored renewal proposals and coordinated with internal teams to align on strategies. Proactively identified at-risk accounts and implemented retention strategies.

Provided account management and assistance for payment-related inquiries. Processed payments and refunds while ensuring compliance with regulations. Investigated payment discrepancies and educated customers on payment options.

Assisted customers with flight reservations and inquiries. Provided information on flight status and handled payment transactions. Collaborated with various departments to ensure seamless service delivery.

Identified and researched potential clients through various channels. Generated leads and built rapport with clients to understand their needs. Conducted sales presentations and negotiated terms to secure new business.

Bachelor of Business and Administration program focused on developing skills in management, finance, marketing, and organizational behavior. The curriculum included practical applications and case studies to prepare students for the business environment.