Theodora Alexandrova

Evaluated complex I-I interactions for AI training and quality assurance projects. Identified quality and performance gaps and translated findings into actionable improvements.

Led the operational setup and launch of the Bulgarian-language outsourced sales operation, coordinating processes, performance expectations, and day-to-day alignment with the BPO team. Supported team ramp-up and acted as a key communication bridge between Kaizen and outsourced BPO partners.

Developed targeted customer engagement and retention strategies based on customer behavior, competitor analysis, and commercial objectives. Created tailored offers, bundles, and promotions to strengthen engagement, retention, conversion, and revenue opportunities.

Achieved #1 sales performance across multiple international markets for 7 out of 12 months. Managed high-volume customer interactions across acquisition, sales, retention, and relationship-building activities.

Built long-term customer relationships while driving acquisition and sales across high-volume international entertainment and hospitality venues. Generated VIP sales, upselling, and repeat business through relationship-driven customer engagement.

Conducted market research and customer behavior analysis to support strategic marketing and commercial decision-making. Interpreted research data and translated findings into actionable business recommendations.

Managed daily studio operations, client relationships, scheduling, and coordination between customers and artists. Increased sales through relationship-driven customer engagement, upselling, and repeat business.

Promoted to Critical Engineer within two months based on strong performance and problem-solving capabilities. Diagnosed and resolved critical infrastructure and network-related issues for global enterprise clients.

Supported customer acquisition, engagement, and brand visibility through promotional campaigns and communication initiatives. Built relationships with customers across a fast-paced, multicultural environment.

Resolved hardware, software, and access-related technical issues for international clients. Translated complex technical information into clear, customer-focused solutions.

Provided technical support for broadband, telephony, and TV service-related issues. Assisted customers with troubleshooting, configuration, and problem resolution.

Pursued studies in Public Relations and Business.

Completed secondary education with a focus on Information Technology.