Looking for a job

Nikhilesh Muchhadiya

@nik_8892

Message

Sr Customer Care Executive For International Call Center

India

Message

What I'm looking for

I am actively seeking opportunities in the field of customer support where I can leverage my strong communication skills, problem-solving abilities, & extensive experience in addressing customer inquiries and concerns. With a proven track record in delivering positive customer experiences, I am eager to apply my skills and dedication to contribute to the success of a customer-centric organization.

Experienced Senior Customer Support Executive with a strong background in delivering top-notch service to international clients across US, UK, Dubai, and Australia processes. Proficient in Customer Support, Customer Satisfaction, and adept at utilizing tools like Zendesk and Jira. I am dedicated to fostering excellent client relations and contributing to the success of the internet industry.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Care Executive for an International Call Center

Current

Zobone BPO Pvt Ltd

Jul 2016 - Present (8 years 10 months)

• Executed day-to-day responsibilities with precision and efficiency.
• Delivered exceptional customer service, comprehending and addressing customer needs.
• Initiated requests to relevant departments for preventing recurring issues and recommending process improvements.
• Designed and configured Excel reports for new client implementations and ongoing support.
• Provided Quality Assurance (QA) s

Customer Support Customer Service Customer Journey Customer Training Customer Operations