Dushyant User

As a Senior Customer Support Specialist with over 5 years of experience, I have honed my skills in handling escalations and resolving technical issues across various communication channels, including chat, email, phone, and video calls. My expertise in tools like Zendesk, Intercom, Jira, and Konnect has enabled me to ensure high customer satisfaction (CSAT) and first contact resolution (FCR) metrics consistently.

I thrive in remote international team environments, where my strong communication and multitasking abilities come into play. I have a proven track record of collaborating with cross-functional teams to troubleshoot recurring issues and create standard operating procedures (SOPs) and knowledge base content. Mentoring junior agents has also been a rewarding aspect of my career, as I believe in fostering a supportive and efficient work culture.