Seeking remote contractual or freelance customer support opportunities, preferably email or live chat. I offer strong communication, problem-solving, and operational skills and prefer daytime, hourly-paid roles with international teams.
Looking for a job
purvi poojari
@purvipoojari
Customer support and operations professional with strong communication, problem-solving, and customer experience skills. Seeking remote contract oppor
IndiaWhat I'm looking for
I am a customer support and operations professional with experience in handling customer queries, resolving issues, coordinating processes, and ensuring a positive customer experience. I have strong written and verbal communication skills and enjoy solving problems in a calm, professional, and customer-focused manner.
I am particularly interested in remote opportunities in customer support, email support, live chat, customer experience, and operations. I am comfortable working independently, managing priorities, and communicating with customers and teams in a professional environment.
I am also continuously developing my skills and currently expanding my knowledge in areas such as SQL and Python. I am looking for remote contract or freelance opportunities where I can contribute my customer service and operational experience while working with international teams.
Experience
Work history, roles, and key accomplishments
GT
Current
Process & Audit Manager
GTT
Jun 2026 - Present (3 months)
Led continuous process improvement initiatives to enhance customer support operations and service delivery. Analyzed workflows, ensured compliance with quality standards, and prepared operational reports.
Led global Service Desk operations, managing teams, ticket queues, incidents and escalations. Maintained ~98% SLA compliance and 88% CSAT, coordinated cross-functional teams during critical outages, managed ServiceNow workflows, communicated with customers and stakeholders, and coached engineers to improve performance and service quality.
SU
HR/Admin Executive/Assistant
Suminter
Jan 2017 - Jul 2019 (2 years 6 months)
Managed executive calendars, travel, meetings, VIP visitors, and administrative operations. Coordinated domestic and international travel, visas, vendors, budgets, invoices, MIS reports, and hotel partnerships. Supervised administrative staff, maintained records, controlled expenses, and ensured smooth operations and policy compliance.
Education
Degrees, certifications, and relevant coursework
purvi hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1275k-1350k INR
Job categories
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