Pappu Mahajan

I’m a Customer Support Executive with 4 years of experience supporting international customers through live chat, outbound communication, and virtual support. I handle high-volume customer interactions, resolve complex issues, and keep service quality steady in fast-paced environments.

In my roles, I’ve managed inquiries for orders, returns, refunds, accounts, and product questions, while maintaining accurate case documentation. I also collaborate with escalation teams and ensure data confidentiality and compliance with service standards.

Using CRM tools like Zendesk, Freshdesk, and Salesforce (basic), I support remote workflows with strong typing, documentation habits, and clear communication. I’ve also worked on B2B order fulfilment, coordinating with internal teams, suppliers, and logistics partners to reduce delays and improve fulfilment efficiency.