ASakilla santhosh
@akillasanthosh
Dedicated Support Specialist with expertise in customer service excellence.
IndiaWhat I'm looking for
I am a dedicated Support Specialist with a strong background in customer service, excelling in delivering top-notch support and resolving inquiries efficiently. My experience includes managing over 100+ support tickets daily, maintaining a stellar 98% on-time response rate. I am proficient in CRM and ticketing systems such as Freshdesk and Zendesk, which allows me to communicate effectively with a diverse clientele.
Throughout my career, I have worked with reputable companies like Truecaller International LLP and Groupon Shared Services, where I provided exceptional customer service and handled high-pressure situations with composure. My ability to analyze customer feedback data has led to actionable improvements, and I take pride in training new team members to promote best practices in customer support operations.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Truecaller International LLP
Apr 2021 - Present (4 years 1 month)
Delivered exceptional customer service to Truecaller application users by addressing concerns through CRM tools like Zendesk, Freshdesk, and Jira, ensuring prompt resolution. Managed payment and cancellation issues for app subscriptions and collaborated with cross-functional teams to resolve user-reported bugs, maintaining product knowledge.
Senior Customer Support Associate
Groupon Shared Services Pvt Lmt
Oct 2018 - Mar 2021 (2 years 5 months)
Provided timely assistance to customers via phone, email, and live chat channels, managing a high volume of inbound calls while maintaining excellent quality standards. Utilized CRM systems to track customer interactions and documented detailed case notes, also handling escalated support cases and conducting training sessions for new team members.
Back Office Executive
Capita India Pvt Ltd
Aug 2016 - Aug 2018 (2 years)
Resolved complicated billing issues by editing reads using the SAP tool and releasing accurate invoices, achieving high levels of data entry accuracy through close attention to detail. Organized office operations, managed daily activities, and improved interdepartmental communication through regular meetings and detailed reporting.
Education
Degrees, certifications, and relevant coursework
Sri Sai Sathya Narayana College
Bachelor of Commerce, Commerce
Studied core principles of commerce, including accounting, finance, and business management. Gained knowledge in economic theories and market practices.
Availability
Location
IndiaAuthorized to work in
Job categories
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