Open to opportunities

Jawed Nasim

@jawednasim

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Senior Customer Service Expert dedicated to enhancing customer satisfaction.

India

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a Senior Customer Service Representative with over 6 years of experience in delivering exceptional customer support. My journey has been marked by a commitment to resolving complex customer issues while maintaining a focus on customer satisfaction. I have successfully led teams and implemented strategies that resulted in a 95% customer satisfaction rate, showcasing my ability to manage challenging scenarios with empathy and efficiency.

Throughout my career, I have honed my analytical and problem-solving skills, which have enabled me to identify key issues and create effective solutions. My experience includes working in various customer service roles, where I have consistently exceeded performance goals and improved operational efficiency. I am passionate about leveraging my communication skills to enhance customer experiences and foster positive relationships.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Expert

Current

COGENTHUB PRIVATE LIMITED

Jan 2024 - Present (1 year 5 months)

As a Senior Customer Service Expert, I resolve customer issues and inquiries, ensuring satisfaction is at the core of every decision. I assist with flight reservations, baggage concerns, and provide information on policies and procedures.

Customer Service Problem Solving Data Entry Microsoft Office Interpersonal Skills Technical Proficiency Multitasking

US Customer Service Advisor

PTS SERVICE PRIVATE LIMITED

Sep 2022 - Sep 2023 (1 year)

Managed customer inquiries regarding leave and disability events, providing resolutions and updates. Enhanced customer handling abilities through advanced problem-solving strategies.

Customer Service Problem Solving Communication Troubleshooting Conflict Resolution Active Listening Data Management Interpersonal Skills

Customer Service Representative

XPLORETECH SERVICE PRIVATE LIMITED

Jul 2018 - Jan 2022 (3 years 6 months)

Handled 80 to 100 chats daily, focusing on resolving customer complaints and inquiries. Provided exceptional support while consistently meeting customer satisfaction goals.

Customer Service Communication Data Analysis Customer Retention Chat Support Multitasking Reporting

Customer Service Associate

OFFSHOOT AGENCY PRIVATE LIMITED

Sep 2016 - Jun 2018 (1 year 9 months)

Performed data entry tasks, updating and maintaining information on computer systems. Compiled and sorted information to prepare source data for entry.

Data Entry Computer Literacy Prioritization Database Management Time Management Communication

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Bachelor of Arts, Arts

2010 - 2012

Activities and societies: Active member of the Student Management Committee of the College in the years 2010-2012. Represented the School in the Inter College certificate Tournament in the International CSR year 2009.