Asha Singh

I am a customer service professional with 3+ years' experience across BPO and corporate settings, focused on multi-channel global support via phone, email, chat and social media. I consistently use CRM systems and contact-center technologies to record interactions, resolve escalations and improve first-contact resolution.

At Gartner I managed high email volumes in a remote setting, coordinated cross-team workflows and resolved escalations with appropriate compensation to boost satisfaction. At Teleperformance I reduced complaint resolution time by 15%, coached agents, supported onboarding of 15+ new hires and earned “Star of the Month” recognition.

I bring strong verbal and written communication, analytical problem-solving, cross-cultural sensitivity and proven ability to mentor teams and implement process improvements. I thrive in remote environments and seek roles where I can contribute to customer satisfaction and operational excellence.