Open to opportunities

Natalya Martinez

@natalyamartinez

Message

I support customers and teams with accurate, responsive administrative service.

Trinidad and Tobago

Message

What I'm looking for

I'm seeking a remote or office-based role in customer service, administrative support, client support, or virtual assistance where I can provide responsive communication, accurate record keeping, and professional service.

I've represented brands including SM Jaleel & Company Ltd., HADCO Group, Scotiabank Trinidad and Tobago, Courts Trinidad and Tobago, Courts Optical, and Amplia at customer engagement campaigns. I answer enquiries, resolve concerns professionally, maintain accurate records, and build positive relationships with the public.

At KenSam Industries Ltd., I coordinated communication with clients, stakeholders, and vendors while supporting corporate events, project documentation, scheduling, and marketing production activities. I also bring front-of-house experience managing reservations, payments, customer requests, and service across in-person, telephone, and messaging channels.

Experience

Work history, roles, and key accomplishments

Brand Ambassador / Sales Representative

Various Marketing & Promotional Agencies

Jan 2022 - Jan 2026 (4 years)

Represented leading national and regional brands at promotional events, retail activations, and customer engagement campaigns. Delivered professional customer service and maintained accurate records.

Customer Service Sales Promotional Activities Record keeping

Project Assistant (Contract)

KenSam Industries Ltd.

May 2023 - Aug 2023 (3 months)

Coordinated communication with clients, stakeholders, and vendors to support project activities. Assisted with scheduling, administrative coordination, and maintained project documentation.

Project Coordination Scheduling Documentation Administrative Support

Hostess / Front-of-House Customer Service Representative

Unknown

May 2022 - May 2023 (1 year)

Served as the primary point of contact for customers through in-person, telephone, and messaging platforms. Managed reservations, processed payments, and resolved customer concerns professionally.

Customer Service Reservations Payment Processing Problem Solving

Education

Degrees, certifications, and relevant coursework

University of the West Indies

Bachelor of Science, Criminology

2022 - 2023

Completed the first year of a Bachelor of Science in Criminology.

Bishop Anstey & Trinity College East Sixth Form

Caribbean Advanced Proficiency Examination, Computer Science

2020 - 2022

Completed CAPE qualifications in Computer Science, Information Technology, Entrepreneurship, Physical Education & Sport, Communication Studies, and Caribbean Studies.

Bishop Anstey High School East

Caribbean Secondary Education Certificate, General Studies

Graduated with CSEC qualifications in Mathematics, English A, Information Technology, Biology, Chemistry, Spanish, French, Music, and Physical Education.