Raegan Bernard

Coordinated daily administrative and customer-support workflows in a high-volume retail environment, ensuring time-sensitive matters were tracked and followed through to completion. Reviewed customer and account documentation for completeness and accuracy and communicated with customers and internal teams to resolve outstanding requirements.

Supported sales and customer-service activities through quotations, purchase orders, customer correspondence, order follow-up and organized administrative records. Assisted with customer financing documentation and follow-up, requiring accurate information gathering, professional communication and consistent tracking.

Supported executive and organizational administration through professional correspondence, meeting coordination, reports, records management and stakeholder follow-up. Communicated with members, vendors and external stakeholders and maintained accurate membership and payment records.

Managed day-to-day business operations, customer accounts, invoicing, receivables, procurement and client-service workflows. Coordinated customer requests and operational priorities while maintaining organized business records and supporting junior staff.

Supervised a customer-service team in a structured contact-centre environment and handled escalated customer matters requiring clear communication and sound judgment. Supported employee training, documentation quality and service-performance expectations.

Currently pursuing the Microsoft Professional Certificate in Data Analysis in Excel.

Bachelor of Business Administration degree from Southern New Hampshire University, completed in 2024.

Graphic Design Certificate from SBCS Global Learning Institute, completed in 2022.

Certificate in Business Management & Technology from The University of the West Indies Open Campus, completed in 2019.