Open to opportunities

Shaniah Alexander

@shaniahalexander

Message

Customer service and sales professional delivering accurate operations and strong client relationships.

Trinidad and Tobago

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer service, support day-to-day operations, and contribute to sales/client outcomes. I value clear processes, teamwork, and opportunities to grow within a professional, standards-focused environment.

I’m a customer service and sales professional with experience supporting retail operations, promoting advertising services, and building client loyalty. I’ve delivered high-quality customer support, ensured client satisfaction, and maintained organized, standards-driven environments.

In previous roles, I managed restocking and inventory replenishment, conducted stocktaking, and supported day-to-day operations including payroll management and sales reconciliation. I’m currently pursuing an Associate Degree in Science Management at UWI-ROYTEC and hold a 2023 certificate in Principles of Real Estate Sales, which fuels my interest in roles that combine customer service, organization, and revenue-focused outreach.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Wonderful World

Aug 2024 - Mar 2025 (7 months)

Delivered high-quality customer support to enhance customer satisfaction and loyalty. Managed restocking and inventory replenishment, and maintained visual merchandising and organized retail standards.

Customer Support Replenishment Visual Merchandising Retail Merchandising

Sales Executive

Guardian Media Limited

Nov 2023 - Jun 2024 (7 months)

Promoted advertising services to clients across various industries. Built client relationships by representing personal and corporate branding in external communications and ensuring satisfaction with campaign outcomes.

Sales Client Outreach Advertising Brand Communications Customer Satisfaction

Assistant Supervisor & Customer Service

Shoe Closet

Jan 2023 - Oct 2023 (9 months)

Oversaw daily retail operations including payroll management and sales reconciliation. Handled store opening/closing, conducted stocktaking and inventory control, and supported staff coordination while maintaining high customer service standards.

Retail Operations Payroll Management Retail Sales Reconciliation Store Opening Stock Taking Inventory Control Inventory Management Staff Coordination Customer Service

Education

Degrees, certifications, and relevant coursework

UWI-ROYTEC

Associate Degree in Science Management, Science Management

Pursuing an Associate Degree in Science Management at UWI-ROYTEC (in progress).

UWI-ROYTEC

Certificate in Principles of Real Estate Sales, Real Estate Sales

2023 - 2023

Completed a Certificate in Principles of Real Estate Sales in 2023.

St. George's College

CSEC Passes, CSEC

2019 - 2023

Completed CSEC examinations (2019–2023), including English (A), Integrated Science (Grade 2), Resource Management (Grade 1), and multiple social science, accounts, office administration, and geography subjects (Grades 2–3). Mathematics grade was not specified in the provided details.