Celena Safar

I am a dedicated Customer Service Representative and Sales Specialist with over four years of experience in retail and remote sales. My approach to customer interactions is rooted in empathy and a genuine desire to make every person feel valued. I believe that every conversation is an opportunity to create a positive impact, whether it's through resolving concerns or simply brightening someone's day.

Throughout my career, I have consistently achieved impressive results, including increasing customer retention by 20% and surpassing sales targets by 18% at Nestlé. My ability to adapt and thrive in dynamic environments has allowed me to handle over 50 customer interactions daily while maintaining a 95% satisfaction rate. I am passionate about mentoring others and have trained new hires in customer service best practices, ensuring that our team delivers exceptional service consistently.