Nini BerryNB
Open to opportunities

Nini Berry

@niniberry

Detail-oriented customer service professional with strong communication skills.

Trinidad and Tobago

What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a detail-oriented and service-driven professional with over three years of experience in customer support and data management. My journey has equipped me with the skills to handle client inquiries efficiently and resolve issues promptly, ensuring high levels of customer satisfaction. I thrive in fast-paced environments, where my strong communication skills and attention to detail shine.

Throughout my career, I have worked in various customer service roles, including as a Customer Service Representative at Katerserv and a Call Center Agent at iQor. In these positions, I honed my ability to manage client interactions across multiple channels, maintain accurate records, and collaborate effectively with team members to meet key performance indicators. I am committed to continuous learning and adapting to new systems, which allows me to provide exceptional support to both customers and internal teams.

Experience

Work history, roles, and key accomplishments

IQ

Call Center Agent

iQor

Nov 2022 - Dec 2022 (1 month)

Handled sales and service calls, ensuring high-quality interactions and first-call resolution while maintaining accurate customer records and collaborating with team leads to meet KPIs.

P(

Customer Service Team Member

Prestige Holdings (KFC)

Oct 2022 - Nov 2022 (1 month)

Delivered fast, friendly service while managing front-of-house operations and contributing to a team environment, adapting quickly to changing customer needs.

KA

Customer Service Representative

Katerserv

Sep 2022 - Oct 2022 (1 month)

Supported clients with inquiries and service needs across multiple channels while maintaining client satisfaction through prompt and personalized service.

Education

Degrees, certifications, and relevant coursework

SS

Sangre Grande Secondary School

High School Diploma, General Education

Completed high school education with a focus on subjects including English, Integrated Science, Principles of Business, and Physical Education.

MM

MIC-IT MUST

CVQ Level 1, Culinary Arts

Achieved CVQ Level 1 in Commercial Food Preparation, gaining practical skills in food service and preparation.

Tech stack

Software and tools used professionally

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Nini Berry - Call Center Agent - iQor | Himalayas