Open to opportunities

Aliyah Phillips

@aliyahphillips

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Customer-focused administrative and customer service professional.

Trinidad and Tobago

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What I'm looking for

I seek a customer-focused administrative role where I can apply strong communication, accurate data handling, and client support to help the company meet service goals while growing my responsibilities.

I am a dedicated customer service and administrative professional with hands-on experience in project support, group insurance administration, call center operations, and front-line client service. I consistently deliver accurate data handling, strong communication, and reliable office support while meeting targets under pressure.

I have supported underwriting data preparation, maintained project documentation, managed CRM records, and assisted with scheduling and client intake. I am completing a BSc in Social Work and have been recognized for strong work ethic, customer-focus, and achievement in customer-facing and administrative roles.

Experience

Work history, roles, and key accomplishments

Current

Waitress

Current

Brooklyn Bar

Jan 2025 - Present (1 year)

Provided hospitality and customer service in a fast-paced bar environment, managing orders and ensuring guest satisfaction.

Customer Service Hospitality Order Management Time Management Cash Handling Communication Multitasking

Project Assistant

Guardian Life of the Caribbean

Nov 2025 - Dec 2025 (1 month)

Managed administrative tasks, organized and maintained project files, logs, and databases, and ensured project documentation was complete and compliant with standards.

Administrative Support Document Management Data Entry Records Management Communication MS Office Compliance Organization

Group Insurance Administrator

Guardian Life of the Caribbean

May 2025 - Aug 2025 (3 months)

Prepared and requested data for underwriters, maintained accurate system records, analyzed claims data for underwriting and renewals, and supported general office tasks.

Data Analysis Underwriting Data Integrity CRM Administrative Support Customer Service Office Administration

Call Center Agent

Iqor

Jan 2025 - Apr 2025 (3 months)

Delivered high-quality customer service under pressure, met performance metrics, and accurately recorded customer interactions in the CRM system.

Customer Service CRM Communication Performance Metrics Problem Solving Time Management Data Entry

Customer Service Representative

Ability Home Care

Sep 2022 - Jan 2023 (4 months)

Provided client support, managed scheduling and appointments, created and updated client files, and communicated issues to relevant departments.

client support Scheduling Record keeping Communication CRM Administrative Support Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of the Southern Caribbean

Bachelor of Social Work, Social Work

Currently pursuing a Bachelor of Social Work (BSc Social Work) at the University of the Southern Caribbean.

Servol Life Centre

Certificate, Adolescent Development

2022 - 2022

Completed Adolescent Development training at Servol Life Centre in 2022.

Corpus Christi College of Occupational and Educational Training

Secondary Education (CSEC), Business and Social Sciences

2015 - 2020

Activities and societies: Participated in entrepreneurial programs and seasonal workshops; hosted guests and clients; received employee of the month recognition at a later employer.

Completed secondary education with five CSEC passes, including English A, Principles of Business, Office Administration, Social Studies and Physical Education.