Malika Alexander
@malikaalexander
Dedicated customer service professional with strong administrative skills.
What I'm looking for
I am a dedicated customer service professional with over 15 years of experience in various roles, including administrative assistance and store management. My journey began at CKD Auto Repairs Ltd., where I honed my organizational and customer service skills, ensuring smooth operations and high customer satisfaction.
Throughout my career, I have successfully managed teams and stores, notably at Kids Block Boutiques and Exquisite Tastes. My ability to lead and motivate staff has consistently resulted in improved customer loyalty and operational efficiency. I am passionate about creating positive experiences for customers and am always eager to learn and grow within my field.
Experience
Work history, roles, and key accomplishments
Reservation Representative
American Airline
Jan 2022 - Apr 2024 (2 years 3 months)
Handled customer reservations and inquiries via chat, providing technical support and ensuring customer satisfaction at American Airline.
Store Manager
Exquisite Tastes
Jan 2020 - Jan 2022 (2 years)
Managed store operations, improved customer loyalty, and handled inventory management at Exquisite Tastes.
Store Manager
CSS J&K Signature Styles
Jan 2018 - May 2019 (1 year 4 months)
Led store operations, managed team performance, and enhanced customer experience at CSS J&K Signature Styles.
Store Manager
Kids Block Boutiques
Oct 2012 - Sep 2015 (2 years 11 months)
Oversaw daily operations, managed staff, and ensured customer satisfaction at Kids Block Boutiques, driving sales and maintaining inventory.
Administrative Assistant
CKD Auto Repairs Ltd.
Apr 2006 - Aug 2010 (4 years 4 months)
Provided administrative support, managed schedules, and assisted with customer inquiries to ensure smooth operations at CKD Auto Repairs.
Education
Degrees, certifications, and relevant coursework
St. Stephen's College
2001 - 2006
San-Fernando Girls AC
1994 - 2001
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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