MA
Open to opportunities

Malika Alexander

@malikaalexander

Dedicated customer service professional with strong administrative skills.

Trinidad and Tobago

What I'm looking for

I seek a role that allows for growth, development, and the opportunity to enhance customer experiences.

I am a dedicated customer service professional with over 15 years of experience in various roles, including administrative assistance and store management. My journey began at CKD Auto Repairs Ltd., where I honed my organizational and customer service skills, ensuring smooth operations and high customer satisfaction.

Throughout my career, I have successfully managed teams and stores, notably at Kids Block Boutiques and Exquisite Tastes. My ability to lead and motivate staff has consistently resulted in improved customer loyalty and operational efficiency. I am passionate about creating positive experiences for customers and am always eager to learn and grow within my field.

Experience

Work history, roles, and key accomplishments

AA
Current

Reservation Representative

American Airline

Jan 2022 - Apr 2024 (2 years 3 months)

Handled customer reservations and inquiries via chat, providing technical support and ensuring customer satisfaction at American Airline.

ET

Store Manager

Exquisite Tastes

Jan 2020 - Jan 2022 (2 years)

Managed store operations, improved customer loyalty, and handled inventory management at Exquisite Tastes.

CS

Store Manager

CSS J&K Signature Styles

Jan 2018 - May 2019 (1 year 4 months)

Led store operations, managed team performance, and enhanced customer experience at CSS J&K Signature Styles.

KB

Store Manager

Kids Block Boutiques

Oct 2012 - Sep 2015 (2 years 11 months)

Oversaw daily operations, managed staff, and ensured customer satisfaction at Kids Block Boutiques, driving sales and maintaining inventory.

CL

Administrative Assistant

CKD Auto Repairs Ltd.

Apr 2006 - Aug 2010 (4 years 4 months)

Provided administrative support, managed schedules, and assisted with customer inquiries to ensure smooth operations at CKD Auto Repairs.

Education

Degrees, certifications, and relevant coursework

SC

St. Stephen's College

2001 - 2006

SA

San-Fernando Girls AC

1994 - 2001

Tech stack

Software and tools used professionally

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