Haylee Paul

I am a customer-focused professional with a proven track record across retail, call center, telemarketing, and freelance writing roles. I combine strong communication skills with disciplined time management and a commitment to data accuracy.

In frontline roles I have directed customers to appropriate services, logged interactions for reporting, and met service-level targets while improving customer satisfaction and query resolution times. I consistently used CRM and ERP systems to maintain accurate records and support cross-selling and up-selling efforts.

As a freelance writer and editor I produced strategic content under tight deadlines, applying careful editing and proofreading to ensure clarity and quality. I manage multiple projects simultaneously and prioritize tasks to improve team efficiency.

I am learning French to expand my communication capabilities, and I seek opportunities where I can apply my customer service expertise, CRM proficiency, and strong organizational skills to deliver measurable results.