Haylee Paul
@hayleepaul
Customer-focused service professional skilled in CRM, communication, and freelance writing.
AustraliaWhat I'm looking for
I am a customer-focused professional with a proven track record across retail, call center, telemarketing, and freelance writing roles. I combine strong communication skills with disciplined time management and a commitment to data accuracy.
In frontline roles I have directed customers to appropriate services, logged interactions for reporting, and met service-level targets while improving customer satisfaction and query resolution times. I consistently used CRM and ERP systems to maintain accurate records and support cross-selling and up-selling efforts.
As a freelance writer and editor I produced strategic content under tight deadlines, applying careful editing and proofreading to ensure clarity and quality. I manage multiple projects simultaneously and prioritize tasks to improve team efficiency.
I am completing legal studies and learning French to expand my communication capabilities, and I seek opportunities where I can apply my customer service expertise, CRM proficiency, and strong organizational skills to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Retail Associate
Digicel
Jun 2024 - Present (1 year 4 months)
Directed customers to appropriate service areas and logged all queries to maintain data accuracy and timely turnaround in line with service-level targets.
Customer Service Specialist
J&K Signature Styles
Nov 2023 - Jun 2024 (7 months)
Addressed customer inquiries and complaints, maintained accurate CRM records, and identified cross-sell/up-sell opportunities to increase sales.
Freelance Writer/Editor
One Stone Creative
Dec 2019 - Dec 2023 (4 years)
Authored and edited strategic content to meet objectives, ensuring accuracy and clarity while managing multiple projects and meeting tight deadlines.
Telemarketing Representative
Island Finance
May 2023 - Jun 2023 (1 month)
Completed loan applications and ensured compliance with policy requirements, creating applications across channels and improving customer service efficiency by 25%.
Call Center Agent
Ramco Industries Limited
Jan 2023 - May 2023 (4 months)
Managed inbound and outbound calls to secure sales orders, maintained ERP data accuracy, and coordinated with engagement teams to improve query resolution time by 25%.
Secretary / Customer Service
Bright Eyes Inc.
Oct 2020 - Jun 2022 (1 year 8 months)
Directed calls to improve service efficiency, used active listening and scripts to resolve issues, and processed paperwork to maintain CRM data accuracy.
Education
Degrees, certifications, and relevant coursework
AUAnglia Ruskin University
LLB (Hons), Law
Currently completing courses in constitutional, administrative, contract and criminal law, and the English legal system as part of an LLB (Hons) program.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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