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Haylee Paul

@hayleepaul

Customer-focused service professional skilled in CRM, communication, and freelance writing.

Australia
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What I'm looking for

I seek a customer-facing role where I can use CRM expertise, communication, and organizational skills to improve satisfaction and efficiency.

I am a customer-focused professional with a proven track record across retail, call center, telemarketing, and freelance writing roles. I combine strong communication skills with disciplined time management and a commitment to data accuracy.

In frontline roles I have directed customers to appropriate services, logged interactions for reporting, and met service-level targets while improving customer satisfaction and query resolution times. I consistently used CRM and ERP systems to maintain accurate records and support cross-selling and up-selling efforts.

As a freelance writer and editor I produced strategic content under tight deadlines, applying careful editing and proofreading to ensure clarity and quality. I manage multiple projects simultaneously and prioritize tasks to improve team efficiency.

I am completing legal studies and learning French to expand my communication capabilities, and I seek opportunities where I can apply my customer service expertise, CRM proficiency, and strong organizational skills to deliver measurable results.

Experience

Work history, roles, and key accomplishments

JS

Customer Service Specialist

J&K Signature Styles

Nov 2023 - Jun 2024 (7 months)

Addressed customer inquiries and complaints, maintained accurate CRM records, and identified cross-sell/up-sell opportunities to increase sales.

RL

Call Center Agent

Ramco Industries Limited

Jan 2023 - May 2023 (4 months)

Managed inbound and outbound calls to secure sales orders, maintained ERP data accuracy, and coordinated with engagement teams to improve query resolution time by 25%.

Education

Degrees, certifications, and relevant coursework

Anglia Ruskin University logoAU

Anglia Ruskin University

LLB (Hons), Law

Currently completing courses in constitutional, administrative, contract and criminal law, and the English legal system as part of an LLB (Hons) program.

Tech stack

Software and tools used professionally

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Haylee Paul - Retail Associate - Digicel | Himalayas