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Natalie StrydomNS
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Natalie Strydom

@nataliestrydom

Experienced travel and hospitality professional with expertise in sales, reservations, client service, operations and tailor-made travel.

South Africa
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What I'm looking for

Seeking a fully remote, long-term role with an international company in travel, sales, administration, customer service, operations, reservations or client management. I am looking for a professional environment where I can use my experience, strong work ethic, communication and organisational skills.

I am an experienced travel and hospitality professional with a career spanning sales, reservations, account management, inbound and outbound tourism, luxury travel, customer service and operations. I began my career in the travel industry in 2001 as a General Sales Agent, representing international travel brands and working closely with travel agents and suppliers.

My experience includes working with international and South African clients, designing and coordination personalized luxury itineraries, arranging accommodation, flights, transfers, sightseeing, excursions and safari experiences and managing relationships with hotels, lodges, DMCs, ground handlers and other suppliers.

I have also worked in reservations and supplier liaison, using industry reservation systems and coordinating the complete guest journey from enquiry through to travel. As a Key Accounts Manager / Sales Representative, I managed corporate relationships and worked with hotels and event teams on accommodation, conferences, meetings and incentives.

One of my strengths is providing exceptional customer service and finding practical solutions when things do not go according to plan. I am calm under pressure, organised, detail-orientated, relationship-driven and passionate about creating memorable travel experiences.

I took a 10-year career break to focus on my family and now excited and motivated to return to the workforce. I am particularly interested in remote international opportunities where I can use my travel, sales, customer service, operations and relationship-management experience while continuing to grow professionally.

Outside of work, I enjoy travelling, discovering new destinations, spending time with my family, gardening and learning about different cultures and experiences. I am a people person who values professionalism, reliability, integrity and building genuine long-term relationships.

Experience

Work history, roles, and key accomplishments

Holiday Inn Johannesburg Airport logoHA

Corporate Sales Executive

May 2013 - Jun 2016 (3 years 1 month)

Managed key corporate accounts, focusing on corporate sales, accommodation, conferences, meetings, events and incentives. Built and maintained client relationships, generated business, coordinated with hotel departments and provided tailored solutions to corporate clients.

AT

Independent Travel Consultant

African Rainbow Tours

Mar 2010 - Apr 2013 (3 years 1 month)

Returned to ART as Independent Travel Consultant. Designed and managed tailor-made luxury itineraries for international clients.

Emirates Holidays logoEH

Reservations and Key Account Manager

Emirates Holidays

May 2007 - Feb 2010 (2 years 9 months)

Handled travel reservations and sales, assisting clients and travel agents with worldwide hotel bookings, tours, transfers and travel arrangements. Used Tradenet, managed supplier relationships, processed bookings and provided efficient customer service from enquiry through to confirmation.

AT

FIT Reservations Manager & Consultant

African Rainbow Tours

Apr 2003 - Apr 2007 (4 years)

Designed and managed tailor-made luxury itineraries for international clients, coordinating accommodation, flights, transfers, excursions, safaris and suppliers across Southern Africa. Provided personalised service, managed bookings and handled clients needs from enquiry through to travel.

Salute Africa logoSA

Reservations Agent

Salute Africa

Nov 2002 - Mar 2003 (4 months)

Itinerary planning, booking of tours, transfers, accommodation and travel guides for the Russian Market.

Development Promotions logoDP

Reservations Agent

Development Promotions

Feb 2001 - Nov 2002 (1 year 9 months)

Worked as a General Sales Agent (GSA), representing leading international travel brands including Qantas Holidays, Hurtigruten, Norwegian Cruise Line, Sunseeker Holidays and Track America. Managed travel-agent relationships, sales supper, product training and supplier coordination.

Education

Degrees, certifications, and relevant coursework

AL

Academy of Learning

Travel & Tourism Diploma

2000 - 2001

Activities and societies: Diploma in: - Core: Tourism as an Industry - Core: Basic Office Skills & Basic Selling Sills - Wholesale: World Geography & Product Knowledge - Wholesale: Profile Sales & Marketing Development and Training Strategies (DTS) - Within Africa Fares & Ticketing City & Guilds - International Tourism - Tourism Industry - Tourism Geography - Marketing

Hoerskool Dinamika logoHD

Hoerskool Dinamika

Matric

1995 - 1999

Grade: 12

Tech stack

Software and tools used professionally

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