Arlene Jonas

Managed client relationships, generated sales and revenue, and coordinated projects. Prepared reports and analyses, demonstrating strong market and project knowledge.

Sold tour packages to meet sales targets, sourced and administered quality travel solutions, and coordinated client change requests. Managed third-party service providers, obtained quotations, and processed payments.

Collaborated with vendors for travel products, administered product solutions, and maintained travel documentation. Selected travel programs and suppliers based on requirements and budget, providing end-to-end service.

Maintained relationships with existing clients and ensured they were informed of hotel improvements. Handled client liaison and aftersales support.

Managed group flight bookings for school groups and incentive houses. Demonstrated strong administration, budgeting, and problem-solving skills.

Provided after-hours support to international travel agencies, assisting clients with emergencies such as flight reissues, car, and hotel bookings. Utilized four different GDS flight reservation systems.

Volunteered with South Peninsula Volunteers, focusing on uplifting youth in socio-economically deprived areas through sport and recreation. Contributed to community engagement and project planning.

Completed a Diploma in Travel & Tourism, gaining foundational knowledge in the travel industry. This program equipped me with essential skills for various roles within the sector.

Achieved Matriculation at Heathfield High, completing subjects including English, Afrikaans, Mathematics, Accounts, Geography, and Biology. This provided a strong academic foundation.