Sadie Honey

Manage B2B and direct client bookings including flights, accommodation, transfers, visas, and excursions, leveraging Galileo for ticketing and delivering expert consultation to travel agents and clients.

Issued flight tickets, processed changes and refunds using Galileo and Runway, maintained accurate invoicing and daily sales reporting while delivering high-quality service in a fast-paced environment.

Conducted outbound sales and advertising for Australian and New Zealand government clients during Australian business hours and consistently exceeded sales targets.

Coordinated international and local flights, accommodations, and car rentals via RCI and EVS platforms, assisted walk-in clients and handled inbound sales calls to drive bookings.

Handled bookings, ticketing, refunds, EMD issuance and complaints for walk-in passengers, VIPs and phone inquiries using Amadeus to manage queues and reservations efficiently.

Managed reservations and ticketing operations, ensuring accuracy in bookings and customer service delivery across international routes.

Performed passenger check-in services for Lufthansa flights, managed boarding procedures and provided frontline customer support at the airport.

Handled reservations and ticketing tasks, supporting customer queries and ensuring accurate issuance of tickets during tenure.

Completed Galileo certification through Travelport in 2014 to validate proficiency in the Galileo reservation system.

Completed a Diploma in Business Travel & Tourism at Birnam Business College, focusing on travel industry operations and customer service.