Taryn Joshua Hendricks

Delivers prompt, professional, and solution-oriented service to agents and guests, focusing on itinerary design, upselling, and agent relationship management. Works closely with operations specialists to ensure high-quality guest experiences and manages booking logistics.

Focused on building relationships and converting sales from leads, selling multi-country destination safaris and Africa travel itineraries for international and local agents. Accurately captured bookings in Tourplan and met company and individual sales targets.

Managed inbound tour operations with a focus on building relations with key accounts, handling all booking elements including itineraries, quotes, travel documents, and supplier liaison. Trained and managed two reservations consultants and increased profitability through effective response to client travel requests.

Managed bookings, itineraries, and quotes for the Swiss and German markets, serving as second in charge to the Assistant Market Manager. Oversaw staff, quotations, and product reporting, and planned tailor-made vacations for FITs, AD HOC groups, and series.

Prepared bookings, itineraries, and quotes for FITs, AD HOC groups, and series, specializing in tailor-made vacations for the USA, Italian, and UK markets.

Served as personal assistant to directors, managing meetings, office administration, and travel arrangements. Handled bookings for conferencing and events, as well as FIFA 2010 delegates.

Handled outbound FIT reservations including car rental, hotels, air, and transfers, and assisted with corporate travel, meetings, and conferences.

Managed the switchboard, assisted walk-in clients, and issued travel documents.

Managed office supplies, handled switchboard, and assisted with travel documentation.