Open to opportunities

Tanaka Muzenda

@tanakamuzenda

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Customer Experience professional delivering hospitality leadership and remote support globally.

South Africa

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What I'm looking for

I’m looking for a full-time remote role where high-energy hospitality meets digital fluency—autonomous problem-solving, proactive service, and clear ownership. I want to support international clients and measurable results through strong async communication.

I’m a results-driven hospitality and customer experience professional with 4+ years of progressive leadership across bar management, guest relations, remote customer support, and travel coordination. I’m known for delivering exceptional service to international clientele while running remote workflows autonomously, with zero supervision required.

In hospitality leadership, I served as Bar Manager and Head of Guest Experience, overseeing full daily operations, stock and cost control, and F&B hygiene compliance. I designed a weekly entertainment calendar (karaoke nights, pool competitions, themed sporting events) that directly increased guest retention and review scores, and I handled front-desk operations for 50+ guests with real-time issue resolution.

I also bring strong remote readiness and digital fluency: as an Independent Travel Manager, I managed end-to-end arrangements asynchronously via email and digital platforms, using GDS-adjacent systems and delivering itinerary design, pricing strategy, and destination advisory. As a Remote Customer Support Representative, I maintained 95%+ CRM accuracy and used empathetic, solution-first communication across time zones, and I’ve complemented this with sales/outreach support and front-of-house service strengths.

Experience

Work history, roles, and key accomplishments

Bar Manager & Head of Guest Exp

Ashanti Lodge and Travel Centre

Jun 2024 - May 2026 (1 year 11 months)

Oversaw daily bar and guest-experience operations, including stock management, ordering, cost control, and F&B hygiene compliance. Managed front-desk reservations and guest issues for 50+ guests and trained staff while coordinating weekly guest entertainment and personalized travel itineraries.

Stock Management Inventory Control Cost Control F&B Hygiene Compliance Guest Relations Front Desk Operations Reservations Issue Resolution Staff Training Event Planning Concierge Services

Remote Customer Support Rep

Frontier Dental Insurance Company

Jan 2022 - Jan 2023 (1 year)

Handled fully remote inbound and outbound customer support for dental insurance policies, claims, and billing disputes. Maintained high CRM accuracy and provided empathetic, solution-first communication while working across time zones.

Remote Customer Support Inbound Dental Insurance Support Claims Handling Billing Disputes CRM Accuracy Phone Support Digital Support Empathetic Self Management

Personal Assistant to CEO

Private Executive

Jan 2019 - Jan 2020 (1 year)

Provided remote administrative and executive support, managing the CEO’s calendar and correspondence. Coordinated stakeholders and handled confidential documents with discretion.

Executive Administrative Support Calendar Management Correspondence Management Confidential Document Handling Remote Support

Independent Travel Manager

Dreamport, Trevolution Group

Jan 2025 - Present (1 year 6 months)

Provided fully remote travel management, completing accredited training and operating as an Independent Travel Manager. Handled end-to-end travel arrangements including itinerary design, pricing strategy, and destination advisory using GDS-adjacent booking platforms.

Itinerary Design Pricing Strategy Destination Advisory Travel Consultancy

Remote Sales Representative

Real Estate Agency

Jan 2023 - Present (3 years 6 months)

Performed fully remote outreach and sales coordination, including managing online listings and virtual viewings. Supported the sales pipeline with CRM data entry, call logging, and email campaign management.

Sales Outreach Lead Generation Virtual Viewings Listings Management CRM Data Entry Email Campaign Management Sales Coordination

Front-of-House Waiter

The Dhow Restaurant

Jan 2023 - Present (3 years 6 months)

Delivered front-of-house service in a premium, high-volume dining environment. Provided table service with consistent upselling of premium food and beverage items.

Fine Dining Service High Volume Upselling Food And Beverage Recommendations