Juanita Fourie

As a Travel Consultant, I delivered exceptional concierge services to clients, managing all aspects of travel arrangements including flights, car rentals, and hotel bookings. I ensured a seamless travel experience by addressing client needs and providing outstanding customer service.

Managed the German market by handling daily calls for Lufthansa and Swiss Airlines. Assisted with new bookings, resolved complaints, and processed rebooking while providing exceptional customer service.

Oversaw accounts for 7 PNA stores, managed account-related communications, and provided proactive client support. Executed administrative tasks with precision.

Led front-of-house operations, managed credit control, and handled administrative tasks. Coordinated guest check-ins and reservations, ensuring a welcoming experience for all visitors.

Coordinated new bookings and processed visa applications, ensuring timely travel arrangements. Elevated client satisfaction through attentive service and effective communication.

Provided exceptional customer service to Frequent Travellers and Senators in the German market. Managed calls for Lufthansa and Swiss Airlines, ensuring high standards of support.

Completed novice training at Flight Centre, gaining essential skills in travel consultancy and customer service.

Completed PowerPoint Level 1 training, enhancing presentation skills and proficiency in creating effective presentations.

Completed Excel Level 2 training, improving skills in data management and analysis.

Completed Basic Fire Fighting training, gaining essential safety and emergency response skills.