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Open to opportunities

Danelle Pienaar

@danellepienaar

Detail-oriented B2B Travel Agent Support Agent with training expertise.

South Africa
Message

What I'm looking for

I am looking for a role that allows me to leverage my training skills and travel expertise in a supportive and dynamic environment.

I am a detail-oriented professional with a passion for connecting with people and providing exceptional support in high-volume environments. Currently, I serve as a Business-to-Business Support Agent at WNS, where I facilitate travel agents' understanding of complex airline fares and policies. My experience includes streamlining onboarding processes and conducting training sessions for new hires, ensuring that knowledge is effectively transferred to the team.

Previously, I worked as a Real Time Analyst at Teleperformance, where I managed service performance metrics and proposed innovative solutions to enhance operational efficiency. My ability to collaborate with management and forecast contact volumes has allowed me to contribute significantly to improving service levels. I take pride in my work ethic, which has been recognized with an award for excellence in my previous roles.

Experience

Work history, roles, and key accomplishments

WG

B2B Travel Agent Support and Flexi Trainer

WNS - The Lufthansa Group

Mar 2024 - Present (1 year 4 months)

Facilitated travel agents' understanding of complex airline fares, policies, system knowledge, and guidelines. Streamlined onboarding processes, managed and conducted training sessions for new hires.

WT

Travel Consultant

WNS - Capital One Travel

Oct 2023 - Present (1 year 9 months)

Organized comprehensive travel arrangements for international and domestic flights, accommodation, and car rentals. Collaborated with suppliers and airlines to remain informed on policies, processes, and guidelines.

TD

Real Time Analyst

Teleperformance - Dyson

Feb 2022 - Present (3 years 5 months)

Managed and monitored intraday reporting on service performance metrics, identifying areas for improvement and proposing innovative solutions. Collaborated with management to forecast contact volumes and conduct post-event analysis to evaluate the impact of decisions on service levels.

TS

Customer Service Representative and Complaints Handler

Teleperformance - OVO SSE

Feb 2021 - Present (4 years 5 months)

Resolved issues with electricity and gas supply, enhancing service reliability and providing regular updates to customers. Addressed customer relations challenges and promoted Smart Meter technology which generated leads.

BG

Sales and Credit Consultant

BNP Paribas - The RCS Group

Dec 2016 - Present (8 years 7 months)

Promoted credit products to customers visiting all Massmart stores in Cape Town. Ensured confidentiality and protection of customer information, including personal information and documents.

Education

Degrees, certifications, and relevant coursework

MS

Marian R.C Secondary School

Grade 12, General Studies

Completed secondary education at Marian R.C Secondary School, achieving Grade 12 in 2016. Focused on core subjects to prepare for future career endeavors.

Tech stack

Software and tools used professionally

Availability

Open to opportunities

Location

South Africa

Authorized to work in

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Danelle Pienaar - B2B Travel Agent Support and Flexi Trainer - WNS - The Lufthansa Group | Himalayas