Open to opportunities

santana Negus

@santananegus

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Experienced Account Manager specializing in luxury client experiences.

South Africa

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What I'm looking for

I seek a role that values client relationships and offers growth opportunities.

With over 12 years of experience in account management, I have honed my skills in both the corporate sector and the travel and hospitality industry. My journey has taken me from managing top-tier clients at British Gas to curating bespoke luxury experiences for high-net-worth individuals in Cape Town. I pride myself on my attention to detail and my ability to deliver exceptional service that exceeds client expectations.

Currently, as a Reservations Manager and Client Experience Specialist at ComeToCapeTown.com, I manage reservations for VIP clients, ensuring seamless travel experiences that encompass accommodation, transport, and concierge-level planning. My role involves overseeing a curated portfolio of high-end properties and building trusted relationships with clients, all while enhancing our digital presence through effective website management and SEO strategies.

Throughout my career, I have demonstrated a proven ability to operate at a senior level, collaborating with directors on strategic initiatives and driving client loyalty through personalized service. I am passionate about creating memorable experiences and am always looking for ways to innovate and improve the services I provide.

Experience

Work history, roles, and key accomplishments

Current

Reservations Manager & Client Experience Specialist

Current

ComeToCapeTown.com

Nov 2022 - Present (2 years 8 months)

Managed reservations for local and international VIP clients, ensuring seamless luxury travel experiences that include accommodation, transport, and concierge-level itinerary planning. Oversaw a curated portfolio of high-end properties across Cape Town, liaising with property owners to ensure service standards, availability, and consistent guest satisfaction.

WordPress Airbnb Nightsbridge SEO Client Relationship Management Property Portfolio Oversight Conflict Resolution

Client Account Manager

British Gas Business (WNS Global Services)

Nov 2014 - Oct 2022 (7 years 11 months)

Managed a large portfolio of B2B energy accounts, building and maintaining relationships with clients to drive satisfaction and retention. Acted as the primary liaison for public sector clients, handling high-value, high-volume accounts with a focus on accuracy, responsiveness, and long-term relationship building.

CRM Systems Account Management Client Relationship Management Conflict Resolution Reporting Stakeholder Management

Sales & Online Store Assistant

Cape Union Mart

Mar 2014 - Nov 2014 (8 months)

Supported online order management, customer service, and inventory coordination. Handled in-store sales, stock merchandising, and cash handling.

Order Management Customer Service Inventory Coordination Sales Merchandising Courier Scheduling

Education

Degrees, certifications, and relevant coursework

Milnerton Highschool

Matric, General Studies

Activities and societies: Outdoors, Reading, Yoga, Cooking, Travel

Completed secondary education with a focus on Business Studies, Tourism, and Consumer Studies. Developed foundational knowledge in various academic disciplines.