Rizwan Akram

Managed a team of 20 Final Expense closers, driving consistent achievement of daily, weekly, and monthly sales targets through coaching and performance monitoring. Ensured regulatory compliance and led quality reviews to improve conversion rates and customer experience.

Served as primary client contact, leading onboarding, integrations, and training to drive retention and product adoption across assigned accounts. Monitored usage metrics, conducted business reviews, and collaborated with product and engineering to resolve issues and support upsell opportunities.

Prospected and engaged B2B and B2C leads via messaging and calls, presenting services to convert prospects and exceed sales targets. Collected customer feedback and coordinated with support to drive continuous improvement.

Provided inbound technical and account support for a SaaS product, troubleshooting issues, escalating complex cases, and maintaining high service quality. Acted as training buddy for new hires to validate phone and email skills.

Managed sales order lifecycle including creation, completion, cancellations, renewals, and replacement orders to support operations and ensure accurate deal processing. Coordinated with sales and ops to reduce processing friction and maintain order accuracy.

Delivered high-quality customer service for ecommerce purchases, resolving inquiries and offering alternatives while following standard processes and maintaining up-to-date system knowledge. Met performance objectives and upheld client core values across interactions.

Conducted outbound sales and support calls to promote products, achieve sales targets, and maintain accurate CRM records while tailoring pitches to customer needs. Consistently met KPIs and handled objections to drive conversions.

Completed A Levels at Asas International College, graduating in 2020 with focus on business and economics.

Completed O Levels at Beaconhouse School System, graduating in 2016 with emphasis on computer science and communications.