Open to opportunities

noman nasir

@nomannasir

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Customer Success & Technical Project Manager with 6+ years experience.

Pakistan

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What I'm looking for

I am looking for a role that fosters collaboration, encourages growth, and values customer success.

I am a Customer Success and Technical Project Manager with over 6 years of cross-functional experience in SaaS, software delivery, and client relationship management. I have a proven track record of leading enterprise software projects, driving customer retention, and aligning technical execution with business goals. My strong foundation in software engineering allows me to facilitate seamless collaboration between clients and development teams.

In my most recent role at AccellionX, I managed post-sale client relationships across enterprise accounts, ensuring customer satisfaction and product adoption. I led the end-to-end delivery of custom software development projects, improving NPS and CSAT scores significantly. My ability to develop and execute success plans has resulted in high client retention and referral rates, showcasing my commitment to exceptional service delivery.

Throughout my career, I have consistently exceeded sales targets and contributed to revenue growth through strategic upselling and cross-selling. My experience in managing high call volumes and technical troubleshooting has equipped me with the skills necessary to enhance customer satisfaction and operational efficiency. I am passionate about leveraging my expertise to drive success in future projects.

Experience

Work history, roles, and key accomplishments

Customer Success & Technical Project Manager

Accellionx

Dec 2022 - May 2024 (1 year 5 months)

Managed post-sale client relationships across enterprise accounts, ensuring customer satisfaction, product adoption, and account growth. Led end-to-end delivery of custom software development projects (6–12 months), defining scope, creating roadmaps, allocating resources, and facilitating sprint planning and daily stand-ups.

Agile Scrum Technical Onboarding Client Relationship Management SaaS Software Delivery Catalyst Software

Account Manager (Sales)

Motive (formerly KeepTruckin)

Dec 2020 - Nov 2022 (1 year 11 months)

Managed a portfolio of 80+ key accounts, resulting in a 30% increase in client retention. Exceeded quarterly sales targets by an average of 15% through strategic upselling and cross-selling other products by Motive.

Client Relationship Management Sales Growth Lead Generation Salesforce Negotiation Market Research SalesLoft Kixie

Technical Support Manager

The Resource Group (TRG) - Ibex Co.

May 2020 - Dec 2020 (7 months)

Managed high call volume, handling 90+ calls daily, assisting with customer sign-ups, data retrieval, and service cancellations. Achieved and maintained a customer satisfaction score of 95% through efficient and courteous issue resolution.

Technical Troubleshooting Customer Satisfaction Process Improvement Customer Service Technical Support

Microsoft Technical Support Analyst

Coloc.work

May 2019 - Mar 2020 (10 months)

Provided expert technical support and troubleshooting for Microsoft products and services, resolving 95% of customer issues within SLA timelines. Maintained a customer satisfaction score of 97% through effective communication and timely issue resolution.

Technical Support Microsoft Products Troubleshooting Customer Satisfaction Documentation Training Microsoft Teams

SEO Content Strategist

The Noor Project

Nov 2017 - Apr 2019 (1 year 5 months)

Developed and implemented effective SEO strategies to improve organic search rankings and increase web traffic. Conducted in-depth keyword research to optimize content for improved organic search rankings, resulting in a 25% increase in website traffic.

SEO Content Strategy Keyword Research Performance Analysis Google Analytics Content Creation

Team Lead

Kot Enterprises Logo

Aug 2017 - Jan 2019 (1 year 5 months)

Spearheaded the launch and development of a new consumer brand from the ground up, overseeing market research, go-to-market strategy, and operational workflows. Increased operational efficiency by 35% through workflow automation and SOP development.

Market Research Go To Market Strategy Operational Excellence Process Automation Strategic Partnerships Supply Chain Management Team Leadership

Education

Degrees, certifications, and relevant coursework

University of Management and Technology

Bachelors of Sciences, Computer Science (CS) specialized in AI & Machine Learning

Specialized in AI & Machine Learning, this program provided a strong foundation in computer science principles. The curriculum covered various aspects of artificial intelligence and machine learning, preparing me for technical roles.

Tianjin Polytechnic University

Attended Tianjin Polytechnic University, focusing on a comprehensive curriculum. This experience contributed to my overall academic and professional development.