Open to opportunities

Uneeb Umair

@uneebumair

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SaaS Customer Success Professional ensuring client satisfaction.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise, fosters collaboration, and offers opportunities for professional growth.

I am a dedicated SaaS Customer Success Professional with a proven track record in managing and growing client relationships. Currently, I serve as a Senior Customer Success Manager at Motive, where I develop strategic customer success plans that align with client business objectives, ensuring maximum product adoption and satisfaction. My proactive approach has led to significant achievements, including being awarded Best CSM in Q2 and Q4 2024 and maintaining an impressive under 1% churn rate.

Previously, I worked as a Technical Support Engineer at Loadstop, where I provided exceptional support to enterprise clients, ensuring their success with our trucking management software. My experience also includes optimizing e-commerce operations as an E-Specialist at Urtasker, where I managed product sourcing, financial management, and customer service. I thrive in cross-functional environments and am passionate about enhancing the customer journey through effective communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Motive

Jan 2023 - Present (2 years 6 months)

Managed and expanded a portfolio of Mid-Market accounts, serving as a trusted advisor to clients. Developed and executed strategic customer success plans, aligning with client business objectives and maximizing product adoption. Proactively identified and mitigated potential churn risks, implementing effective strategies to enhance customer satisfaction and foster long-term loyalty.

Salesforce Tableau Zuora Pendo Jira Catalyst Customer Success Management Cross Functional Collaboration

Technical Support Engineer

Loadstop

Oct 2021 - Present (3 years 9 months)

Served as the primary point of contact and dedicated Account Manager for assigned enterprise clients. Conducted regular meetings with clients to ensure smooth operations, address concerns, and drive customer retention. Provided high-quality technical support to clients via chat, phone, meetings, and email.

Technical Support Account Management Customer Retention Troubleshooting Customer Service Enterprise Software Client Communication Problem Solving

E-Specialist

Urtasker

Jul 2020 - Present (5 years)

Managed and optimized e-commerce operations with a strong emphasis on client communication and satisfaction, frequently communicating with international clients to understand their requirements. Oversaw product launches, managed Pay-Per-Click (PPC) advertising campaigns, and optimized product listings to improve visibility and conversion rates. Managed and resolved Amazon and Walmart platform issu

E Commerce Operations Client Communication Product Sourcing Financial Management Supply Chain Management Platform Issue Resolution Customer Service MS Office Google Sheets

Education

Degrees, certifications, and relevant coursework

Institute of Space Technology

Bachelor of Engineering, Communication Systems

Majored in communication systems, gaining a strong foundation in engineering principles. Developed analytical and problem-solving skills relevant to complex technical challenges.