Feroz Ghauri

I am a Customer Success Professional with over six years of experience in customer-facing roles, specializing in technical project management and account management. Currently, I serve as a Technical Account Manager at Dengage, where I strategically manage a diverse portfolio of over 27 high-value accounts across Punjab. My focus is on driving customer success through tailored solutions and proactive relationship management, ensuring a seamless client experience from onboarding to adoption.

Throughout my career, I have successfully spearheaded the onboarding and implementation of new clients, utilizing tools like Zoho Projects to ensure adherence to project timelines. I take pride in leading and mentoring a team of Technical Account Executives, optimizing performance, and achieving significant improvements in response times. My passion for delivering innovative solutions has driven revenue growth, increasing Monthly Recurring Revenue by $15,000 through value-driven recommendations, while maintaining high satisfaction scores exceeding 80%.

My technical expertise includes managing complex integrations, conducting technical workshops, and providing actionable insights that enhance client engagement. I am dedicated to fostering long-term client relationships and contributing to business growth by aligning solutions with client objectives.